Training Lead (English-speaking) - On-site

Are you enthusiastic about creating memorable experiences? Then come join us at Concentrix + Webhelp and work with energetic people who strive to enjoy every day.
We are looking for an English-speaking Training Lead - (On-site) to join one of our exciting projects.
What we offer you
You will be trained and constantly guided by your managers and your team. You will learn new processes, develop your language and communication skills, as well as work in a digital environment, with some of the most innovative technologies on the market.
What you will learn with us will make you a valuable member of our team or any other team.
What you will do in this role
As a Training Lead on our team, you will:
- Prepare and provide trainings on call handling, sales techniques
- Create & update training schedule
- Deliver trainings for new starters, upskill, product launches and system changes
- Provide written feedback of each trainee to the Team Leads after training completion
- Collect feedback from trainees 2 weeks after training to discover possible improvement points
- Liaise on a regular basis with SV and KU to ensure that training needs are met on the floor
- Be the point of contact for all training related matters
- Liaise with other departments for any additional training needed
- Identify areas of improvement and provide structured and timely recommendations (verbal and/or written)
 Concentrix + Webhelp is a great match if you:

- Are bilingual or proficient in English
- Have strong organization skills
- Habe strong communication skills (written and verbal)
- Can easily transmit enthusiasm and positive energy
- Poses a high level of knowledge regarding HP products and networks.
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time 39 hours/week contract: Monday to Friday 9:00 to 18:00
- Salary 40 000 euros gross/year + up to 2000 euros gross/month in bonus
- Central location in Barcelona
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes 
We are dedicated to creating a diverse, inclusive, and authentic workplace where everyone can learn and develop themselves professionally. If you feel you don't check off every qualification in the job description, we encourage you to apply either way. We will do our best to match you with the right job, whether it's this one or a future role.
If this sounds like you, join us!
Who we are
We're the tech-powered customer experience (CX) company that's creating game-changing journeys for our people and our clients and their customers.
Our people around the world have devoted their careers to ensuring every relationship is exceptional. So naturally, we're committed to creating game-changing career journeys that power our people towards greater opportunities and brighter futures.
In short: You will be joining over 440.000 passionate game-changers across more than 70 countries that strive to enjoy every day, while making a difference for the people they help every day! And we will offer you a fun and challenging job that will allow you to develop and grow.
We are an equal-opportunity employer
We are committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
RRQ24-001498-1-EMEA


Required language: English