Training - People Experience Stockholm (Various Levels)

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.


Who you are
We are looking for people who are inspired and committed to create a high performing organization and the optimal conditions for people to grow! We will be thrilled to provide you with the right environment and people for you to leverage your expertise to take Klarna’s people experience to the next level.


To be a good fit for People Experience at Klarna, you’ve probably found yourself thinking about the human side of things - what makes people tick and how organization's can set people up for success using equitable people-centric design. Are you willing to challenge the status quo by delivering excellent service to your colleagues? Then we are looking for you!


Our training teams fall under the People Experience track within the Business Operations Competence and are responsible for the entire training lifecycle. They start with needs analysis and end with continuous improvement of our training based on relevant feedback. We have a variety of training resources with e-learnings and classroom training being central methods in our work. Also, you will be supporting the trainers at the local outsourcing partners in their work and making sure they are delivering results. Things move quickly at Klarna - that’s why agile methods of working will be an integral part of your work.


As a person you don’t mind if things change quickly and you are able to adapt fast. You are confident in creating a great learning experience, be it by holding appealing workshops, creating engaging e-learnings or trying out new learning methods. You are able to grasp new things quickly and explain them to others in a pedagogical way. You will work with several internal and external stakeholders and are able to develop a consultative approach towards colleagues in the training creation process. You are able to explain how your work as a trainer improves customer satisfaction.
What do we expect from you?
Passion for training, development and drive employee experience to the next level
Good organisational and time management skills.
Proactive, can-do attitude and attention to details.
Willing to travel internationally on a regular basis (when that’s applicable again).

You should have:
Relevant work experience (training, adult education, teaching or learning & development)
Experience in e-learning creation software, video editing programs and managing
Learning Management Systems.
Excellent communication skills and fluency in English, additional languages are always helpful.

Please Note: We offer relocation support for some positions and assistance with work visa applications where required.


What we offer:


Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.


Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.


Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.


The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!


Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.


About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com
It is our commitment that every qualified person will be evaluated according to skills regardless of age, gender, identity, ethnicity, sexual orientation, disability status or religion. Please refrain from including your picture and age with the application.