Transfer and Quality Administrator

Transfer and Quality Administrator, Malmö
Do you want to be part of a fast-growing SaaS company aiming for the sky? Web Manuals is offering a cloud-based document management system for the aviation industry that is making 500+ operators all over the world safer and more agile. Last year our company grew more than 40% and we are continuously growing! However, we are as focused on our expansion as we are on our customer satisfaction and quality in development. This requires a high-performing, ambitious team and currently, we are about 70 team members working from our offices in Malmö (Sweden), San Diego, New York, and Singapore!
We are looking for an excellent Transfer and Quality Administrator!
You will work as a part of our highly appreciated Customer Experience Team, based in our centrally located head office in Malmö. The objective of the Transfer and Quality Associate is to coordinate, perform and quality assure transfer of aviation manuals and documents into customer sites using the Web Manuals application.
Your main responsibility will be to ensure the quality of the delivery of content transfer projects within given guidelines. You will own the work of the content transfer for customers in conjunction with internal project owners. You and the team will perform the content transfer and quality assurance of manuals to kick start the customer journey. You will also be responsible for communication with Content Transfer partners and customers.
You will be part of meetings with Customer Success team to discuss, plan and prioritize the current production pipeline. You will be responsible for improving the Content Transfer Process as needed. You will also help with other in-house administrative tasks and projects.
A successful candidate has the following qualifications
● You are a structured problem solver with a good ability to plan your own work, keep records and files organized.
● You love delivering high quality, you are thorough, detailed oriented and easily find inconsistencies. You are responsive to your findings and committed to your work at all levels. We feel strongly about digitizing and simplifying processes and we hope you feel the same way.
● You have the patience to stay focused.
● You can work independently and quickly get into new work-related situations.
● An interest and knowledge in systems and HTML is a merit and so is knowledge of the aviation industry and quality assurance.
● You are a clear and professional communicator in both written and spoken English.
● It’s meriting if you have a university degree.
What we offer
An international, dynamic and diverse environment with offices in Sweden, USA and Singapore.
To be part of a fast-growing, disruptive tech company with more than 500 customers within the Aviation Industry.
A strong value-based culture with fantastic opportunities to grow, develop your skill set and influence both your daily work and business strategies.
An opportunity to be part of giving back to society, through our Corporate Philanthropy program 1-2-3 Forward (Read more on our website).
The position is an entry level full-time position based at our office in Malmö. We are looking for someone to start as soon as possible so send us your application today.
Curious about what it’s like to work at Web Manuals? Check out our new Instagram account via https://instagram.com/webmanuals