Transformation Consultant, Process Mining

Do you have expertise and enthusiasm for process improvement and change leadership? Are you a data driven strategic problem solver? Then look no further, this might be of interest to you!
We are on a transformation journey, and to be at the forefront of our industry, we are learning and adapting to exceed our customers’ expectations. The bar is set high, and just like we continuously need to surpass our customers’ needs, we need to shine internally as we transform our business to become the leading purpose-driven digital telco in the Nordics and Baltic.
We are looking for a Transformation Consultants with focus on Process Mining to enable us to build our Global Transformation Office and processes in our transformation journey. You will be part of shaping the future of Telia Company (TC).
Is this your next opportunity?
As a Transformation Consultant you will combine tools such as Celonis EMS with lean knowledge and analysis of our customer journeys into deliver of business opportunities that add value and reduce waste for our customers. Reporting to the Global Head of Process Excellence, you are responsible for supporting the deployment and implementation of process excellence principles within all aspects of the Telia Company. This is a key role with the accountability to ensure our transformation is delivered.
In your day-to-day job you apply and coach on process excellence through lean principles and tools to support delivery of the continuous improvement plans of the internal TC teams and strategic external suppliers from within the TC commercial supply chain to deliver tangible business benefit across multiple brands. You will direct end-to-end process analysis, with focus on process mining, to support process owners to identify and remove waste, reduce costs and improve the overall customer experience.
Is this you?
You provide analytical, project management, and technical leadership to global, regional, and local teams in support of our transformation journey. Skilled in change leadership, you have hands on experience of process mining, lean principles, processes, tools, behaviors & leadership as well as understanding of how process excellence and lean principles, systems and tools are applied to reduce business complexity as well as deep functional experience in one or more areas.
You are confident to coach and train senior leaders within Telia Company and key suppliers. You have a demonstrated history of being able to set a clear strategic direction and influence at senior levels and support practical delivery of the plan at a team level.
Your skills and experience
Educated to MSc level in Economics, Engineering, or related technical/business discipline
A proven history of delivering business impact and sustained change through Process Mining and transformation programs with deep expertise in process, project and change management
Experience of Value Stream Mapping of end-to-end supply chains and value streams, including internally and externally managed process activities via partners or outsourcing
Experience of working with process analytics tools such as task and process mining and data visualization
Experience of working collaboratively with geographically dispersed cross functional teams and building key networks across functions and regions
Interacting with all levels of the business (shop floor to senior leader) and understanding of multi-site and multi-organization issues and questions and how Lean principles support and propel continuous improvement
Experience of Business Process Management and Improvement programs, including process mapping, the identification and elimination of waste, use of standards and standard work and defining and measuring process effectiveness to ensure delivery of business goals

As a plus
Extended experience in Celonis

It’s more than just a job!
We will give you the tools and support you to grow both as a professional and as a person with us. We can offer you your next big opportunity in a creative, motivating, and welcoming company where everyone can be themselves, with equal access to opportunities. We respect and value the diversity of people. In addition to an attractive and inclusive work environment, we also enable flexibility and offer a wide variety of employee benefits.
Interested?
If you fancy joining our team, apply by sending your CV and cover letter to pia.heikura@teliacompany.com. Application deadline is 20th August 2022.
Welcome to Telia – Home to your next big opportunity!