Transmission Tier 2/3 (Senior) Support Engineer

Telia Carrier owns and operates one of the world’s most extensive fibre backbones. Our network comprises Fibre/DWDM across the EU and US and IP nodes across the globe.
Our mission is to provide exceptional network infrastructure and services – empowering individuals, businesses and societies to execute their most critical activities.
In the next stage of our journey, we are moving to new ownership as an independent company backed by Swedish Venture Capital investor Polhem Infra. As part of building our new stand-alone operations, we are now expanding our Senior Support function from Voice and IP to Transmission with several positions.
Tasks and responsibilities:
Performing in-depth level of analysis and troubleshooting of complex fibre and Xwdm incidents originated both in the network, as well as individual customer faults, escalated to you by Tier 1 (both customer and network perspective)
Proactive work (preventing a full outage) via alarm pattern analysis, measurements and testing
Collaborating on operational issues with our vendors in transmission area
Weekly on-all duty providing Tier 2/3 support to Tier 1 units
Being a part of end-to-end Service Assurance process for the transmission area with an approach of continuous improvement and contributing to establish and evaluate best practices
Working closely with interfacing units on securing best practices, lessons learnt and competence sharing
Delighting customers through excellence in caring for them. Frequent customer interaction (including escalation situations) will be a part of your job as well the interaction with many different teams and units within Telia Carrier and its other interfacing units
Understanding customer and business impact of both daily and strategic operations of Telia Carrier transmission network you are a part of and giving input to the improvements of these that will drive our operations to be the industry benchmark

The candidate we are looking for has the following personal skills:
Analytical with high problem-solving skills
Persistent and self-propelling. You make things happen driving the incident resolution as well as lessons learnt - Communicative and collaboration-oriented with good understanding of a multi-cultural environment and interest to work in such
Proactive and Customer Experience focused – with the ability to think out of the box when needed

Education and experience:
A University degree in telecoms or other related area of technology or a corresponding experience level
3-5+ years of experience from Tier 2/3 (Senior) Support within Transmission (dwdm, fibre, sdh)
Expertise in using equipment from vendors like Coriant, Ciena, Infinera and Adva
Software development skills is meriting
Fluent English written and spoken

Location: Telia Carrier office Sweden
Application: Please submit your application in English no later than February 21, 2021.