Transmission Tier2/3 (Senior) Support Engineer

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Performing in-depth level of analysis and troubleshooting of complex fibre and Xwdm incidents originated both in the network, as well as individual customer faults, escalated to you by Tier 1 (both customer and network perspective)

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Proactive work (preventing a full outage) via alarm pattern analysis, measurements, and testing

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Collaborating on operational issues with our vendors in transmission area

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Weekly on-all duty providing Tier 2/3 support to Tier 1 units

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Being a part of end-to-end Service Assurance process for the transmission area with an approach of continuous improvement and contributing to establish and evaluate best practices

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Working closely with interfacing units on securing best practices, lessons learnt and competence sharing

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Delighting customers through excellence in caring for them. Frequent customer interaction (including escalation situations) will be a part of your job as well the interaction with many different teams and units within Arelion and its other interfacing units

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Understanding customer and business impact of both daily and strategic operations of Arelion transmission network you are a part of and giving input to the improvements of these that will drive our operations to be the industry benchmark


Personal skills
The candidate we are looking for has the following personal skills:

- Analytical with high problem-solving skills
- Persistent and self-propelling. You make things happen driving the incident resolution as well as lessons learnt
- Communicative and collaboration-oriented with good understanding of a multi-cultural environment and interest to work in such
- Proactive and Customer Experience focused – with the ability to think out of the box when needed

Education and experience

- A University degree in telecoms or other related area of technology or a corresponding experience level
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3-5+ years of experience from Tier 2/3 (Senior) Support within Transmission (dwdm,fibre, sdh)

- Expertise in using equipment from vendors like Coriant, Ciena, Infinera and Adva
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Software development skills is meriting

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Fluent English written and spoken



From humble beginnings in the early 1990s, we have become connectivity partner of choice to the world’s largest content providers, operators and enterprises. In the past, our network laid the very foundations of the Internet revolution and today it’s enabling digitalization throughout business and society.

Arelion, formerly Telia Carrier, is owned by Polhem Infra, a Swedish investment company backed by some of the largest Swedish public pension funds. We started building our network in 1993, when our Autonomous System, AS1299, was allocated, and we’ve grown organically ever since. Our network now stretches 70,000 kms across Europe, North America and Asia and lets you connect directly to more than 2,300 wholesale customers in more than 125 countries. With more than 450 local access partners around the world, we are the backbone of your business, wherever you are.