Travel Advisor with GDS (German Speaking) - Work from Home

If you have a passion for the travel and tourism industry and love to organize business travels, this job is for you! 
As a Travel Advisor, you will be responsible for supporting your clients with having the best possible travel experience. Your role will be to solve issues, communicate effectively, connect the client with internal stakeholders, and provide the best possible customer experience. 

Your responsibilities and impact as a Travel Advisor will be:
Offering travelers first-class personalized assistance, from booking to post-trip follow-up.
Provide accurate and detailed fare information for the entire travel process of the client.
Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
Guaranteeing a fast reply to traveler queries while respecting service level agreements (by efficient management of chat, telephone systems, and our online travel tool).
Provide a high level of service to travelers while complying with company, customer, and supplier procedures and policies.
Regularly reporting back to the product and engineering teams to optimize agent tools according to internal needs.
Participate in regular team meetings to keep abreast of new products, sector updates, and exciting team initiatives.

Skills, qualifications, and interests you need to succeed in this role:
A native or bilingual level of German and a good level of English 
Experience as a travel agent or similar role in the travel industry 
Min. 1 year of experience working with GDS (such as Amadeus, IATA, Galileo, or Sabre)
Ideally, you have an educational background in the travel industry (Business Travel Consultant or Tourismusskauffrau/mann)
Comfortable with using Software such as Gmail, Zendesk, Slack, and Salesforce
Being able to work independently
Ability to multitask and troubleshoot
Having a valid Portuguese work permit (required).

What’s in it for you?
Type of contract: yearly contract, with 1 month probation period
Working hours: full time (40h/week) on rotating shifts between 5 am and 10 pm
Fully remote / work from home from all over Portugal
Competitive Salary + bonuses and option for earning stocks
Compensation for your electricity costs
Support with paperwork such as NIF and Social Security
Days off: Rotating between Friday to Monday, with varying numbers of days off per week.
Relocation: 1000€ gross for expenses paid on the first payslip + flight ticket 
Health and Life Insurance 

Your Future Company:
Located in Lisbon, you will find a tech company that makes business travel easy. With their all-in-one app, you can manage your travel from booking your flight to paying for your expenses during your trip. The days of saving your receipts are officially over. 


Required language: German