Travel Consultants with GDS experience and a Scandinavian language

Want to continue developing in the travel sector and become an outstanding B2B travel advisors? You are Amadeus certified and have native level of Swedish, Norwegian or Danish? Then we have the perfect job for you in sunny adventurous Malaga!
In this job you will get to use your expertise in Amadeus full out, and embark on a transformative journey with us at Webhelp. We give you the opportunity to work with cutting edge travel technology in a collaborative and dynamic work environment that will fuel your personal and professional growth. Our customer is one of the top TMCs in the world.
What Webhelp will offer you
With us you will be part of a diverse and inclusive workplace culture that values authenticity, individuality, and teamwork.
We also offer you these benefits:
The chance to join a multinational organisation with many career opportunities
A salary package that you will live well on in Spain, 24 000 to 26 200 EUR gross/year
Relocation package where applicable
The possibility to work from your home in Spain
Private medical insurance
A legal Spanish contract with full access to the social security system, from day one
Paid holidays in the first year of work with us*
A job that is all year round
Spacious and modern office facilities

What you'll experience at Webhelp
In our 24/7 corporate travel project, we support B2B customers with all their travel-related queries. You will the best solutions in complex situations for our travellers - both domestic and international.
As an expert travel advisor, you will among other things:
Be responsible for handling all support before, during and after travel related questions for Business customers
Make new flight reservations and change already existing reservations in Amadeus
Check rules and regulations for tickets regarding cancellation/change etc.
Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations, while resolving issues in a timely manner.
Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
Communicate positively with team members, customers, and other partners
Escalate issues to the appropriate department according to Client’s Procedures

We’ll be a great match if you:
Have native level of Swedish, Norwegian or Danish (or have a certificate of level C2 if non-native), your English is also fluent
Have travel business experience
Are Ticketing skills / IATA – certified
Have Amadeus reservation certification
Excellent customer service skills
Have strong written, verbal and organizational skills
Have a passion for customer care
Feel at ease as user with computer technology, personal computer or other devices such as tablets, smartphones etc.

It would be a plus if you:
Have previous experience in a customer service role within Travel Industry
Have a HS Diploma or equivalent



Don’t meet every single requirement?
We understand that you may not meet every requirement, but we encourage you to apply anyway. At Webhelp, we value diverse experiences and skills. Show us your exceptional performance, goal attainment, and self-motivation. Your transferable skills and relevant experiences matter to us.
Are you in the early stages of your career, seeking international experience? Or craving a change of lifestyle, ready to break free from the Nordic climate? Join our winning team and embark on an exciting journey where you can excel, grow, and make a difference.
Interested? Apply now and let's talk!
About Webhelp
Webhelp designs, delivers, and optimizes unforgettable human experiences for today’s digital world – creating game-changing customer journeys. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys. Its over 120,000 passionate employees across more than 60 countries thrive on making a difference for the world’s most exciting brands. Webhelp is currently owned by its management and Groupe Bruxelles Lambert (Euronext: GBLB), a leading global investment holding, as of November 2019.
Webhelp is an equal-opportunity employer
Webhelp is committed to equal employment opportunities for all candidates and a work environment free of discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnicity, family or parental status, or any other classification protected by applicable national laws.
Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.