Travel Specialist - Scandinavia

Kelly Services AB är specialister på bemanning av Sveriges arbetsplatser.At our international call centre in Cork, we take world-class care of our customers. The role of the Travel Specialist is to sell travel producst such as scheduled and charter flights, car hire and travel insurance to our Members Key Responsibilities: .Ensuring accurate booking of flights, cars, insurance and all other products .Ensuring a top service is delivered to members at all times .Promoting and maximizing the sale of products .Ensuring all the necessary documentation is accurately completed after each call .Ensure all regulations pertaining to travel products are adhered to .Making all bookings accurately to eliminate 'write-offs' and member complaints .Ensuring weekly production targets are met .Providing excellent service levels .Making outbound calls to our members as business needs dictate .Working effectively in a fast moving & multi-lingual team .Ensure all personal targets and objectives are achieved through maximizing sales opportunities .Identifying key Member holiday 'motivation factors' in an effort to find alternatives..Ensure all calls are promptly and efficiently handled .Maintain regular contact with Members in an effort to satisfy their holiday requirements Qualifying Competencies: .Fluency in Swedish or Norwegian or Danish with a high proficiency in English is required .Candidates must have experience in International travel .Experience of having worked with CRS Systems - Sabre/Galileo/Amadeus .Excellent communications, interpersonal and organisation skills required .Strong customer service/sales skills with the ability to influence others .Candidates should have the ability to work on their own initiative and work effectively under pressure .At least 1 years experience as a Travel Consultant, in a sales/target-driven travel environment using a CRS system .Knowledge of the travel industry, charter and scheduled flights .Knowledge of the airline carriers and the destinations served by each .Previous experience with Windows-based software products a necessity.We offer full training, excellent on-site facilities, continuous personal development and internal advancement opportunities.Relocation provided for employees sourced overseas.