Travel Technology Business Analyst

System Design Specialist 
Full time remote, Barcelona, Spain; Utrecht, Netherlands; Madrid, Spain; Hull, United Kingdom; Liverpool, United Kingdom; London, United Kingdom, Netherlands, Poland, Luxembourg
 
In this role you will gather, analyze and define requirements to assist development or configuration of solutions to increase agent productivity and decrease errors.
 
As an Application Design Specialist, APDD, you will
 
Analyze Solutions by
Meeting with operations and key contacts
Determining if the request conflicts with existing standards
Performing GDS hit/scan evaluation for the desired solution
Creating detailed requirements for development or configuration
Providing development team with requirements in JIRAs format
Assisting with elements required for design and programming (i.e.: PNRs, profiles)
Meeting with designers and developers to ensure design understanding
 
Schedule and manage deliverables to fulfill project scope by
Evaluating requirements for given requests and assisting with timeline and priority
Articulating opportunities and risks
Facilitating involvement of other BCD Travel departments to achieve goals
 
Focus on Documentation, including
Assisting in maintaining confluence or process flows where needed
Assisting in documenting solutions in release notes
Proactive review and update of product roadmap, project plan, and business case
Participating in logs for project work
 
Maintain an advanced understanding of all GDS and BCD Travel technology products to ensure proper processes can be developed and implemented. This includes
Establishing a proactive approach to addressing and solving customer challenges at the point of sale, including offering alternate solutions
Expanding your understanding and support of robotic applications in addition to the point-of-sale applications
 
Maintain an advanced understanding of Configuration Manager by participating in the configuration of account, market, and general application updates where needed for the developed or configured solutions for point of sale and robotic applications
 
About you 
 
Strong problem-solving and process reengineering skills 
Ability to handle medium and high-risk projects/accounts 
Extensive travel reservations & process experience 
Good command of English 
Experience working in any of the GDSs
Programming experience using GDS or non-industry languages (VB, JAVA, .net) 



Required language: English