Triage Coordinator

We are Puzzel!
Puzzel is a fast-growing B2B SaaS company and our ambition is to be a clear European leader by 2023. We are playing in customer experience (CX) with a focus on omni-channel customer service platform (‘CCaaS’) with the flexibility and scalability to support smaller enterprises and global corporations.
With headquarters in Oslo, Norway and offices in the UK, Sweden, Denmark, Finland and Bulgaria, we have over 20 years of pure cloud experience. We deliver a complete customer service platform with a proven track record. Puzzel was recognised as a Challenger in Gartner’s Magic Quadrant for Contact Centre as a Service for the fifth consecutive year.
When joining our team at Puzzel you are empowered to learn, lead and perform at your best, shaping the future of how companies engage with their customers to provide the best customer experience possible.
Our team of Puzzelers are at the heart of everything we do. Success comes from our employees and we have built our culture around our four values and encourage Puzzelers to be inventive, dependable, adaptive and empowered. We share information and ideas openly and with confidence and are direct and honest with each other. We work hard and enjoy what we do while constantly evolving to remain up to date with current thinking and innovation. We are passionate about being responsive to both our diverse customers and employees. All of this combined means we can achieve the ultimate goal: an inspired workplace with the culture and values to match.
We offer you an environment where you are able to perform to the best of your ability and where you continuously see your abilities expand.
Find out more at www.puzzel.com
The Role:
Responsible for managing all incoming tickets received by Puzzel Support via:
Phone
Webchat
Ticketing system
Categorize and prioritize requests from customers
Assigning tickets to relevant technical teams
Solve incoming requests
Advisor on Puzzel’s products
Participate in system training
Keep abreast and have good general & technical knowledge of all Puzzel products
Identify trends in incoming tickets



Required skills:
Fluent in Norwegian & English (written & spoken)



Desired skills:
Technical astute, with an interest in IT/software
Experience with customer service



Personal skills:
Friendly & helpful personality
Customer Service focused
Organised
Ability to multi-task
Efficient
Passion for details
Ability to work well under pressure
Eager to learn & develop



Öppen för alla
Vi fokuserar på din kompetens, inte dina övriga förutsättningar. Vi är öppna för att anpassa rollen eller arbetsplatsen efter dina behov.