TUI Contact Centre Agent – Work Abroad

If you are looking to work abroad in Palma de Mallorca - Spain, have a valid EU Passport and speak good English and Swedish then please read on:  Join TUI working within one of our 24/7 multi-channel and international TUI Experience Centers.


If you are looking to work abroad in Palma de Mallorca - Spain, have a valid EU Passport and speak good English and Swedish then please read on:  

Join TUI working within one of our 24/7 multi-channel and international TUI Experience Centers. TUI Contact Centre Agents provide sales, service and solve problems on the spot for TUI guests both before and during their holidays. You are a fast learner and you have a good life and work experience to help with the exciting pressures of working for the largest leisure, travel and tourism company in the world.

HOW YOU WILL MAKE AN IMPACT



There are many ways for you to get involved:

Provide genuinely helpful service in response to guest questions from holiday destinations all around the world
Help and guide guests remotely through the digital self-service and sales tools available to them
Aim to do everything possible to fully resolve all enquiries during your first contact
Give support and reassurance to guests who are experiencing disruption to their holidays
Support at times more complex, sensitive or emergency situations needing special attention
Increase in resort revenue by promoting our TUI experiences through inbound and outbound channels
Quickly learn operational and company knowledge with the use of several types of modern technology

WHAT YOU WILL BRING



There is more than one way to the perfect fit – here are some of the ideal things:

A genuinely helpful, flexible and professional personality
Quick to learn and remains calm both under pressure and in a crisis
Strong administration & organizational skills - comfortable with all thing’s technology is critical
Be able to work flexible shift patterns including rotating daytime and occasional night shifts
Previous experience within customer service, sales or tourism is advantageous
Fluent in verbal and written Swedish with communicational English skills. Additional languages advantageous

TUI AND YOU

Competitive salary including commission
Private health insurance, work permit included
Return flights & accommodation provided
Free language lessons, learning weeks and development programmes
Excellent development career opportunities

TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. TUI Musement sold around 10 million excursions, tours and activities, delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.  









If you want to know more about why TUI Group is the world’s leading tourism group, and our continuing work in the diversity & inclusion space, simply visit careers.tuigroup.com

If you require any reasonable adjustments for your application process, please contact us directly via email: candidates.tuimm@tui.com