Unit Manager, Operations & Shared Services, IKEA IT

Together with a distributed team, you will drive and lead the Front-End Services within Operation & Shared Services in IKEA Business Solutions.

Further responsibilities and challenges:

-Lead an organisation consisting of five infrastructure teams all connected to multichannel retailing
-Lead through our Business & People perspective
-Be part of the Operations leadership team with the responsibility of together develop IKEA’s global IT Operations
-Build up of new capabilities
-People & sourced services responsibility
-Drive change to meet IKEA future IT Operations needs in the area of Multichannel retailing
-Ensure our operations are meeting our global customer needs
-Build the future organisation towards a solid IT infrastructure organization so that we are able to operate and develop the connected IT landscape


For us at IKEA, the most important thing is that you share our values and that you are passionate about our vison and business idea. As a person you are humble, have a great willpower with the ability to create togetherness and enthusiasm around you.
We believe you are a natural leader with the genuine passion in developing and leading people and business. We think you have previous experience from line management or other leadership assignments where you have successfully been leading leaders in a global organisation.

You are business minded and customer oriented in everything you do, with a high ability to drive change in a changing environment. You have a good understanding of how IT and business can together create value, preferably within service operations and infrastructure.

We believe that you have experience in leading an IT infrastructure business, working together with development project and transitioning into line organisation; preferably with Agile and DevOps knowledge. You have a University Degree in Engineering, Business or equivalent.

You are an excellent communicator where you are always interested in finding solutions and better ways of working. You are fluent in written and spoken English.

You are interested in growing and developing together with IKEA.

Operations & Shared Services is part of IKEA Business Solutions with the purpose to enable large development programs as well as fast, innovative, customer focused results and safeguard running business. We strive for excellent leadership in all positions to lead business and people together. We aim to integrate perform & deliver and learn & develop as the two dimensions in our everyday work. The IKEA culture is a crucial factor of our success and our values influence everything we do.

As a Unit Manager you will lead a global IT Infrastructure unit. It is a global position within Operations & Shared Services with responsibility for 5 teams.