Upgrade and Commercial Support Manager

Why We Work at Dun & Bradstreet
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!


As the Upgrade and Commercial Support Manager, you will be given the opportunity to shape the Commercial Support and Transformation function together with the Leadership team and a set of skilled and committed colleagues.
The main objective is to
Ensure teams follow process and protocols
Be the oversight on complex managed migration projects, and migration related opportunities
Analyze data sourced from different systems, distill these to present a single, unified view of opportunities and risks in committing migration candidates to the program.
Act as a point person for projects relating to the work withing GTM, working with Business Unit representatives and other stakeholders to ensure that initiatives are supported from a process, systems and people standpoint – including customer upgrades and migrations
Improve operational efficiencies together with the product and go-to-market organization through a combination of process and technology to drive productivity and insight

Key Responsibilities
Project Management, presentations, coordination, single point of contact representing commercial support and transformation in project meetings
Team Meetings, self-development, documentation

Education/Experience and Competencies
Demonstration of a detailed understanding of technology impact on process
Commercial awareness: has breath of vision, understands business objectives and able to encourage cooperation cross-functionally
Ability to execute against a detailed plan delivering efficient service and be familiar to working within measurable framework – i.e., performance vs target, KPIs
Ability to work effectively across and with different departments and organizations, influencing and working collaboratively
Strong problem-solving abilities: ability to question complex issues
Excellent communication skills. Must be able to explain concepts clearly, concisely and engagingly.
Good questioner and listener – intellectually curious
Project Management background. Certificates a plus.
Advanced system skills with demonstrable “super user” experience in Salesforce, Office365 (Inc. SharePoint List, PowerPoint, Excel and Word)
Ability to communicate at all levels – with external and internal customers
Accurate with high attention to detail
Strong customer service orientation with good understanding of the importance of service delivery to both internal and external customers
Interpersonal skills – ability to influence decision/non-decision makers
Strong negotiation and influencing skills; able to influence outcomes and gain the active co-operation of others
Education
University degree
Prior Experience
1-3 years project management
Worked in corporate transformation journeys
Technical/Customer support or worked in a capacity within a support organization