User Engagement Manager

Power Factors - We Fight Climate Change with < /code>


Why join us?

Humble cause / Clear purpose / Cutting-edge technology / Flexible hours / Work from home / Volunteering Program / Amazing co-workers / Regular social events / Competitive benefits and insurance coverage / And so much more!

THE ROLE

Power Factors is seeking a skilled and talented User Engagement Manager to join our Customer Success organization and, more specifically, the Customer Experience department. Customer Experience covers process automation, customer tech touch, customer health data, knowledge management, community, and technical support across multiple timezones and locations. This role will be responsible for representing the voice of the end-user across the full suite of Power Factors products by continuously validating core user workflows and quantifying product feedback and engagement data. As User Engagement Manager, you are also responsible for building a global user community through various mediums to further strengthen brand recognition and customer retention and constantly increase the ratio of Power Users.

RESPONSIBILITIES

- Represent the voice of the end-users cross the full suite of Power Factors products.
- Act as the internal evangelist for the global user base and suggest experience improvement backed by data-driven insights.
- Validate and quantify feedback on core user workflows and relate to industry specific needs and challenges.
- Define, implement, and be the primary owner of the internal feedback loop between the Customer and Product to ensure the voice of the end-users is being captured, analyzed, and acted upon.
- Maintaining communication with Product to ensure future vision and development efforts are in line with the current user base and their needs.
- Drive customer engagement and increase number of power users cross the full suite of products and user community in collaboration with the Customer Success Ops team and Training Specialist.
- Build a global user community to further strengthen brand recognition and customer retention.
- Contribute / create community-based content around Power Factors material (events, best-practices, user stories, etc.) in collaboration with Marketing and Training Specialist.
- Validate and develop communication strategies for end-user content produced by the Knowledge Management team towards a tiered global customer base with different needs and knowledge levels.

To thrive in this role, we think you have:

- Analytical skills with an ability to find solutions for technical operational problems and quantify improvement opportunities to product and workflows.
- Interest in cutting-edge software services.
- Positive attitude and a willingness to work in an agile and fast-growing organization.
- Professional experience and network in the renewable energy sector
- Comfortable with traveling from time to time as required
- Excellent oral/written communication and networking skills

ABOUT US

We are Power Factors, developer of the world’s leading cloud platform for renewable energy. Our SaaS platforms - Drive, Greenbyte, and Bluepoint - are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet. By driving down operations costs and increasing revenue, we’re tackling one of the world’s most important challenges: making renewable energy the world’s leading source of power.

Our company is going through accelerated growth, fueled by the transition to clean, renewable energy and backed by one of the world’s leading enterprise software private equity funds. Our vision is to create a sustainable world powered by renewable energy.

We are an agile development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce but humble people to help us achieve our ambitious plan.

- Minimum of 3 years in customer facing roles.
- BSc. Degree Business, Engineering or equivalent. MSc. is considered a plus.
- Thorough understanding of the renewable energy market as well as management and operations of renewable assets.
- Experience in complex B2B Software-as-a-Service solutions.
- Excellent communication skills in English.

EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

In 2021, Power Factors, Greenbyte and 3megawatt joined forces. We are now Power Factors, developer of the world’s leading cloud platform for renewable energy. Our SaaS platforms, Drive, Greenbyte, and Bluepoint, are used to manage over 110+ GW of solar, wind, and energy storage projects across the planet.

We help owners of renewable energy assets, operators, and asset managers to produce more green energy - fighting climate change one MW at a time. Our software and services are created to support all aspects of a growing portfolio - from monitoring and operations to compliance, energy invoicing, and reporting - empowering our customers as they strive to make renewable energy the leading power generation source of the modern world.

We work closely together to accomplish great things. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We need fierce but humble people to help us achieve our ambitious plan.

If you are all that and more, join us!