User Research Lead

Om MatHem

MatHem grundades 2006 och är idag marknadsledare inom e-handel för livsmedel. Vårt mål är att ge våra användare smidiga och engagerande upplevelser, i allt från planering till inköp, som levereras med hög kvalitet direkt hem till dörren. Vi är ca 2000 anställda fördelade på vårt huvudkontor i centrala Stockholm och våra fyra logistikcenter i Stockholm/Bromma, Stockholm/Veddesta, Göteborg och Malmö.

At MatHem we’re all about convenience. We create more time for whatever people love - cooking, family time, exercise, and work. We’re dedicated to creating an outstanding experience for our customers - from planning purchases with your family until the milk is in your fridge. Working with us, you have a rare opportunity to put a positive impact on peoples’ lives. The smile on people’s faces when the groceries are handed over is priceless.

Right now we're looking for a Senior User Researcher to lead our growing research team. User Research is a high priority for us going forward in 2021, and you'll be a key player in developing our user research function and scaling the domain.

This is why you should join us!

You’ll be part of a creative and helpful environment with a lot of heart. Our international environment consists of skilled yet humble people, who love to share their knowledge. When you want a break, there’s probably a colleague up for a game of table tennis or a coffee, or you could just fill your inspiration with the beautiful view of Skeppsholmen. We’ll believe in you and have a great openness to your thoughts and way of working, and we’ll always aim for you to be comfortable being yourself! Due to the current situation, most of us are working remotely and that applies to this position as well until things change.

We’re highly ambitious when it comes to product development and always strive to be at the forefront of technology and encourage innovation highly. As the market leaders in online groceries, we’re far from satisfied and always looking for new ways to innovate and improve our product offering. We’re agile and data-driven. MatHem is in a phase where you can make a real impact on our way forward and develop both your skillset and career. In the end, your work leads to cool products that make people’s lives easier.

What you'll do

As MatHem’s User Research Lead, you'll be in charge of building and developing our User Research function both in strategic and operative terms, as well as leading our growing user research team. You'll be responsible for scaling our research discipline, leading both strategic and hands-on end-to-end research initiatives, from concept to production, working collaboratively in an agile lean environment with quick iterative research.

You'll be part of a humble multi-disciplinary product team, working closely with product managers, designers, data analysts, engineers, and of course your own team to define User research aimed to grow the business, forming hypotheses to solve existing problems as well as identifying missed or underutilized audiences. At MatHem, you have the possibility to work with the entire product, making both a big impact on our customers and the way we work.

Who are we looking for?

We believe that you're a Senior User Researcher with a strong understanding of usability and user experience principles, as well as solid leadership skills. Preferably, you have experience in building a research function and/or leading that team. You have vast experience in identifying research needs and conducting research in an agile environment (including user testing) with quick iterative research. Further, we believe that you have the ability to synthesize user data and research into usable and actionable artifacts by combining qualitative and quantitative data to create recommendations to help inform the business strategy and product roadmaps.

Wishlist

• Vast experience from different types of qualitative user research methodologies and tools, based on the different stage of development
• A good grounding in quantitative methods
• AB test experience
• Strong written and verbal communication skills (preferably both Swedish and English)
• The ability to brainstorm, sketch ideas or wireframes is a plus

Excited about our journey? So are we!

Apply here