User Researcher

KRY is a digital healthcare service enabling patients to meet and seek advice from healthcare professionals online. We’re on a mission to build better and more accessible healthcare by moving consultations online and by providing a service that gives patients the best possible health care experience, regardless of location.

What are the attitudes towards digital health in Belgium? We are now looking to expand our Analytics team with a User Researcher who will ask the right questions to the right people, building our way of working with user research. Our number one value is patient first, which is why this role is essential for us to understand our patients across all our markets. You will work with qualitative methods to gain a deep understanding of healthcare and our patients around Europe.

In this role you will work closely with our marketing team as well as our product team, providing the user perspective both before and after launching new products or markets. Since this is a new role in our highly skilled analytics team your mission is to find methods and processes for how KRY will work with user research, both now and in the future.

What you'll do- Overall responsibility for building our user research function
- Collect and interpret qualitative data through interviews and observations
- Supporting our Product and Marketing teams with analysis on our existing and potential user’s attitudes and behaviours
- Work both pre and post launch across all our markets and products
- Identify and define areas of interest for KRY to gain a deep user perspectiv

Who you are- + 3 years of experience in the field of user research
- You have a Master or Ph.D. degree in Economics, Engineering or equivalent
- Excellent interviewing and observation skills
- Experience from working closely to UX designers
- You are an analytical person who can easily identify patterns and draw conclusions based on qualitative data
- You are a great teammate who communicates well with both internal and external stakeholders
- You are curious to learn more about human behaviour and attitudes

This is your chance to work for a meaningful company that encourages personal development and celebrates diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital status.

We offer a unique opportunity to gain a broad and deep understanding of the inner working at Europe’s leading digital healthcare provider. We value grit and a can-do attitude; there is a long and challenging journey ahead of us. You are brave enough to set high goals and then work passionately to achieve them. Last, but not least, we think you believe in that by working together we will achieve greater things than by working alone. At KRY we care about each other and the world around us. Expect to have fun and learn new things every day!