User Researcher

We are now looking for a User Researcher to join our team at Once Upon. Understanding the reality of the millions (yes, millions!) of people across the globe who use our app is key to develop and design the best possible service. This is a new role at Once Upon and your insights and commitment will bring valuable knowledge to the strategic development of our business. You will add great value to our cross-functional teams consisting of colleagues from product development, communication and customer support.

About the role

In this role, you will build a deep understanding of our users' needs and turn user research into insights, which will shape the future of our product. You will achieve this by conducting qualitative research, analysing findings and effectively communicating learnings to other team members.

What you’ll do:

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Formulate hypotheses about people's needs and driving forces linked to our existing and future services

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Find ways to test the hypotheses in reality

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Carry out user tests of our existing services and prototypes for the future

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Share and discuss insights with other team members


Your background

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You hold a degree in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Sociology, Data Science or a related field, or have equivalent practical experience

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Solid experience in user tests of technical products

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Strong working knowledge of user research methods, including when and how to apply different methods in various scenarios

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Mastering quantitative methods and data analysis is a plus


Who you are

To be successful in this role you are passionate about understanding customers: you are an active listener, you are curious and you naturally build trust in meetings with new people. And in order to bring our customers’ voices into the design, you are an excellent communicator with pedagogic skills. You thrive when working both independently and collaboratively in a dynamic, hands-on, and creative environment.

The role as User Researcher will require analytical skills as well as excellence in written communication.

Working at Once Upon

Our app was created to help people save their favorite moments in an easy and fun way, a little at a time, making everyone’s memories shine. And that’s how we want our workplace to be too – life (and work) at Once Upon should definitely be filled with happiness. Because happiness is the key to success, not the other way around. Right?

We strive for a safe, caring environment that gives everyone space to be their whole self, all the time. If you feel free and have fun at your job, it is easier to feel passion and responsibility for what you do. We always dare to do what we believe in – failing at something is not the opposite of succeeding in the long run. And we always strive to make things better, for our Once Uponers, for our planet and for each other.

Through innovation, co-creation, transparency and our collective knowledge as a team we always aim to bring value to our Once Uponers. And that collective brain grows with every new colleague that we welcome to the team, enriching us with new perspectives, experiences and views on life. If you’re looking for a little more happiness in your life and feel like working at Once Upon would be fun, well, that new colleague might just be you!

Location

Our headquarters are located in Skellefteå, in the North of Sweden. If you don't already live here, we’re always happy to help and welcome new people relocating to our city. But if you are not currently planning on moving, there are of course other solutions in today's digitally connected world. So don’t let anything silly like not living in Skellefteå stop you!

Let´s connect

Does this sound like your dream job? Are you the perfect fit? Then we can't wait to hear from you! Please help us get to know you by submitting your resume or LinkedIn-profile on our website. Also, we’d love to see a personal letter from you. Applications in Swedish or English work equally fine!

If you have any questions about the job or work at Once Upon, don’t hesitate to contact our in-house recruiter Linnéa Engman at +4670-3917434. Last day of application is August 14th, but applications will be considered continuously.



At Once Upon you have the chance to be part of something that truly makes people happy. We want to help people save their favourite moments in an easy and fun way, a little at a time, making everyone’s memories shine. Today, there are just over 30 of us working at Once Upon. The app is translated into 12 languages, has been downloaded over 2 million times, with books delivered to over 87 countries, and we’re still growing!

To be the best we can possibly be, we need all kinds of people that are able to look at things from all kinds of perspectives. That’s why we need you, with your unique background, experiences and view on life. Want to be part of our story? Get in touch!