UX Design Lead, Digital Delivery

Ready to shape tomorrow’s society together with us?


Are you as passionate about making impact by design as we are? Are you thriving in a complex business environment focusing on the end-to-end stakeholder experience taking a system-based approach to deliver business impact? Are you keen to unfold gaps and barriers, seeing new opportunities in time and space and drive excellence through facilitating and designing for behavioral change?


This is us, your new colleagues


The User Experience Design Chapter in Digital Delivery is instrumental in providing talents by mastering competence management and nurturing a community of excellence by ensuring that the network of designers together is greater than the sum of its parts - fostering an environment where ideas, thoughts and opinions can be shared. We are team players with common ambitions, and we win together by uncovering user needs through collected data and inputs to improve the experience of products and services across the Volvo Group.


This is how you could make an impact


As the UX Design Lead, you will be a part of both the UX Design Chapter leadership team and a specific Digital Delivery Area, reporting to the Head of UX Design Chapter in Digital Delivery. You will lead and facilitate the creative process with support from service designers, researchers and UI designers across the chapter.
The work includes innovation in new services and solutions from idea generation to new ventures, thereby creating new business growth for the Volvo Group, and also improving existing services through a deeper understanding of behaviors and needs. The service designer will work in the interface between design, engineering, and business development, and excels at facilitating workshops and creating value together with stakeholders and customers.


You will be working in close collaboration with the Digital Delivery Leadership Team and support the transformation into a design driven user centric innovative team to enable Volvo’s highly ambitious targets.


Your personal profile and competence:
Expert in Design Thinking methodology and activities
Entrepreneurial mindset with a demonstrated eagerness to create, innovate and drive ideas forward
Ability to generate, express and present visual design concepts and prototypes
Methods such as business model design, value proposition canvas, customer journey and service blueprint
Ability to network with others, communicate, lead workshops, and present with ease
Like working in a fast-paced, multicultural and diverse environment
Humility, integrity and creativity
Recognized thought leader in systemic human centric experience design.
Fluency in written and spoken English

Who are you?


The successful candidate should be well-versed in service design methods and best practices, as well as UX research. You are a dedicated specialist who likes to inspire and drive positive change by identifying and prioritizing pain points and opportunities for increased efficiency, effectiveness, collaboration and alignment across many teams and individuals. You enjoy connecting to people, you listen to understand, and you identify gaps and iterate upon solutions continuously.


Are we the perfect match? Contact us!