UX Designer

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

What you will do
In the role of Senior User Researcher, we are looking for someone who is a collaborator, able to work with design, product and engineering partners and other stakeholders. You should believe in your ideas and feel comfortable presenting work-in-progress and taking feedback from colleagues.

Your work will span a few different areas.

* Run research that will help define our Customer Facing Care Strategy
* Enable continuous and scalable research plan for all our cluster (Customer and Agent Facing)
* Participant management
* Democratize Insight repository
* Enable and educate other designers and product managers in the cluster


About you
* 8 or more years of research in the context of product development or equivalent depth of research experience in another discipline
* Ability to independently execute most of the primary User Research methods, for example: interviews, contextual inquiry, participatory design, diary studies, card sorting, prototype testing for usability, and/or survey design.
* Experience with different research team processes (intake, prioritization, stakeholder management, etc.)
* A desire to research across the entire spectrum of design phases; exploratory/generative to evaluative.