UX Manager, Retail Systems UX

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Let's create the future together.

At Volvo Cars, we are on a disruptive mission to give people the freedom to move. By exploring futures, our aim is to design experiences around human needs, innovating to provide mobility that is personal, sustainable and safe. Do you want to join us?

Why now?
Volvo Cars is on an ambitious journey to redefine what it means to give people freedom to move in the most innovative times in the mobility industry. Volvo Cars is looking to redefine all aspects of its eco-system - from the vehicle itself, to how it is owned, driven, powered and purchased online. User Experience as a discipline is a key part of Volvo Cars' strategy and a newly formed UX organisation is helping gather insights about our user's and redefine and elevate the users experience of Volvo's products and Services.

We are seeking a UX Manager-Retail Systems to expand our team to support creating useful, efficient tools for our retail partners.

What you'll do
As a Design Manager in our Retail Systems UX team, you’ll redefine what it means to own and use a Volvo car by creating new systems that orchestrate excellent customer experiences throughout every phase of the customer lifecycle. You'll be part of elevating user experience in collaboration with stakeholders in commercial teams, and product and engineering partners.

You'll help the team see the entire commercial landscape of the Volvo ecosystem and create buying and ownership experiences for customers that are simple, seamless, and thoughtful. You'll advocate for the user and exceptional design with a high level of craft.


Who you are
We believe that you are a person who thinks big at the system level and has worked extensively using insights from data to inform and personalize user experience in internal systems and customer-facing retail, whether that's in automotive or in another data-rich industry like banking/fintech, health and medical, on-demand services, or logistics companies in which shoppers both shop online and in brick-and-mortar stores and continue to deepen their relationship with the brand post-purchase. You are as familiar working with internal tools and enterprise applications as customer-facing interfaces and artefacts.
We are looking for someone who has:
* You’ve been in UX Design for 12+ years for consumer-focused technology, so you understand all aspects of product architecture, interaction and visual design, and UX research. You’re a strong communicator and collaborator with design partners, and other stakeholders from teams such as product, operations, and engineering.
* Strong UX fundamentals and user-centered design practices.
* Data modelling experience within UX, including architectural planning for complex systems.
* The ability to create a logical, consistent, and elegant structure from messy complexity, and to transition to a scalable set of global systems.
* Experience working with mature design systems.
* Experience with CRM and journey-based CX thinking
* Three or more years of project leadership involving three or more complex projects.
* A portfolio (or work samples) of relevant past projects.


Experience with global retail and managing very large data problems are positives.

Show, don’t tell
Applicants must provide a portfolio or work samples of work as part of their application.

Location
Volvo Cars Gothenburg or Stockholm

Contact & Application
Applications and CV's will not be accepted via email. In this process, we work with continuous selection.

About Volvo Car Group
The future belongs to those who are empowered by a great idea and have the ability to carry it out. At Volvo Car Group, our vision is clear: "To be the world's most progressive and desired premium car brand" by simplifying people's lives. We have bold targets when it comes to innovation, sales and customer satisfaction and to make this happen, we need talented people onboard. People with passion, energy, business sense and the drive to innovate. People that want to create the next generation Volvo cars in a global, dynamic and respectful environment. We will support you to reach your full potential. Join us on this exciting journey into the future.