UX Research Chapter Area Lead; UX Design

Join us on our transformation journey to the digital future


At Digital & IT, we have a clear ambition to enable value creation at scale for the Volvo Group. With a new product centric operating model and digital technologies, we will produce digital offerings that are profitable, scalable, and differentiated. With Digital & IT, you will be part of a global and diverse team of highly skilled professionals, who learn continuously and embrace change to stay ahead. We have a very important role to play in reaching the Volvo Group ambitions for 2030. Do you want to be part of our transformation journey towards becoming the digital capability of the Group? The time is now!


This will be us - your new colleagues within the User Experience Design chapter.


User Experience Design is a newly created Chapter in Digital & IT with the goal of integrating an existing network of Service Designers, UX Designers, UX Strategists, and Interface Designers to partner with internal business leaders to uncover user needs through collected data and inputs to improve the usability of products and services across the Volvo Group. Through a renewed emphasis on streamlined design for both branded and internal digital experiences, the UX Design Chapter will contribute to making the Volvo Group 2030 vision a reality.


The UX Design Chapter in Digital Delivery will collaborate with the entire Volvo Group. We foster an environment where ideas, thoughts and opinions can be shared. We are team players with clear common ambitions, and we win together. Defined Chapter domains of expertise have been established in UX Research, UX Creation, and UX Strategy to enable the business area leaders within Volvo Group to obtain UX guidance and support in the appropriate stages of software development lifecycles to reduce cost and increase efficiencies, while improving usability for internal and external user-facing applications.


In our User Experience Chapter, we are focused on building our skills and developing our people in the user experience competencies needed to excel in building compelling digital experiences that add value for our business and for our customers. We will be supporting our employees at the Volvo Group in improving their understanding of UX best practices and methods to become a company that builds applications and services in a data-driven approach that puts people first.

This is how you could make an impact


As the UX Research Chapter Lead, you will be the line manager for our User Experience Researchers and UX Designers and will directly coach and develop this team of UX professionals in their skills journey in the focus area of User Experience Research, spanning from usability evaluation, qualitative/quantitative research, needs assessments, and user testing protocols. You will be a part of the UX Design Chapter management team and report to the Head of UX Design Chapter in Digital Delivery. These will be some selected responsibilities:
Build & develop skills including attract and develop talents
Build a UX Research community and enable knowledge sharing across domains
Work as a practitioner in your area of expertise
Develop the working methods for UX Research
Secure "external" input and best practice sharing in the community
Manage capacity planning and new requests for UX Researchers

Who are you?


We believe you want to take your career to the next level, working with amazing people around the world. To be successful in this position we believe you have a university degree or equivalent, and several years of experience as a UX Designer practitioner, as well as experience of leadership in line organizations or projects. You are a UX practitioner with broad and deep knowledge in UX and UI design. You actively contribute to stakeholders’ product vision, strategy and delivery, as well as being a sounding board to your team members to realize business value.


It is beneficial if you can demonstrate experience in UX design and research and understand and communicate the principles of user experience design and UX strategy, including software develop methods and principles of Agile, Scrum, Lean Startup, DevOps, and Design Thinking. You should be passionate about driving strategic & technological transformation in a business focused, fact-based, and collaborative way to achieve real impact. This role requires solid communication skills and a passion for leading, inspiring, and developing people.


You have experience working with cross functional global teams and a genuine passion for building great products in line with external benchmarks and trends and with users first.
Furthermore, you have the leadership courage to take well-evaluated risks, address stakeholders on different levels and challenge when necessary. You have a passion for building and motivating high performing teams and you are a strong network builder, who manages stakeholders in a cross functional and multi-cultural environment with ease. Finally, you find energy in working in a changing environment, executing the Volvo Group transformation agenda having a positive impact on the Group and on society at large.


Location


Flexible but limited to our main sites in France (Lyon), Poland (Wroclaw) or Sweden (Gothenburg)


Are we a good match?


In the Volvo Group, we have defined leadership as a set of observable behaviors that leaders exercise to achieve alignment towards our vision 2030, to better execute our strategy and for the Group to continuously renew itself in order to “Perform and Transform”. To reach our vision and deliver on our strong commitments, we need to pair “the will” with “the skill”. That is why our leadership principles are behavioral based. The principles Lead with Passion, Perform with Purpose and Transform with Vision are our values in action, and they will strengthen our culture.


In your role as Line Manager, we expect you to develop your area of responsibility by having the ability to define the right priorities based on a customer centric mindset. We encourage the ability to drive business forward and act upon opportunities and ideas and transform them into value (financial, cultural, or social) for others. We create an environment of continuous improvements and learning maximize the outcome of our work