UX/ Service Designer (467603)

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we’ve made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?
Come, and be where it begins.

Our Exciting Opportunity
Are you able to see the big picture?
At Ericsson, we are on a quest for easy. We want to deeper understand how our users navigate our systems and software solutions, streamline the user journeys and connect the touchpoints. We want to support our end-users and customers with their operations and processes so that they can work more frictionless.
Therefore, are we now looking for two service designers to join the DUX (Design & User Experience) area within Research & Development in Ericsson. As a service designer you will undertake a variety of tasks from Research, Design, Test, Process and Coaching. Ericsson is diverse, which means you need to have a networking mindset to empathize with internal teams as well. Continuously work in improving our customer and user engagement. Possess a creative mindset and challenge solutions. Working in our department, you will interact with Technology Engineers and Customer/Application users around the world. Innovation and knowledge sharing are part of the daily work.
Design & User Experience is a unit where we work with both hardware and software products. We are around 30 international designers that cover both Industrial Design, User Research, Design Strategy, UX and Service Design.
If you have the courage, skills and curiosity to seek this assignment and be part of our phenomenal team. Please apply now and join us on our quest for easy.

You will
Scope and plan Service Design projects
Manage and participate in various delivery activity streams, prepare customer workshops and technical discussions
Craft how touchpoints work together, from both the perspective of the end user, and those responsible for running the service
Work closely with other UX designers, developers, product owners, system engineers, visual designers and product managers in the process of building the right user experiences
Understand our customers and end users across the world, and preserve their perspective working in a multidisciplinary team
Contributing to the Design Community within Ericsson by participating and leading community events and activities.


To be successful in the role you must have
Relevant education (bachelor or higher) in Interaction, Service Design, HCI, HMI, UX Design or related field
Proficient knowledge in; Adobe suite, Adobe XD, Microsoft Office 365.
Experience in service design methods and UX metrics.
Any professional experience working on design projects from concept to implementation in multidisciplinary B2B teams is a major plus
Proficient knowledge in English


Candidates without a portfolio will not be considered

Who we are looking for:
A Service designer who loves to make the complex simple, and has the ability to easily flex between the bigger picture and concrete problems.
Someone that puts people, their real needs and experiences first, and has a deep understanding of service design, processes and principles
Someone who is self-propelled and not afraid to take the lead
Analytical ability to translate business problems and requirements into useful and compelling design solutions
A real teammate who communicates clearly and effectively, engages with colleagues and promotes a constructive environment for creative exploration and designs to become real
Empathy, Energy and lots of crazy ideas


We welcome you to apply!

Your opportunities - why Ericsson?
You will be working on changing and impacting life of billions of people around the world using telecom technology (2G,3G,4G and 5G)
You will have the opportunity to build unique experiences and design your career within Ericsson
You will be able to reach for a level of perfection you only get when hardware and software is crafted together
You will have the potential to grow as a designer through our mentoring program, internal and external training events
You will have a flexible and good work-life balance


What´s in it for you?
Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds – you will be redefining it. You won’t develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?
Please enclose your CV in English.
To prepare yourself for next steps, please explore here: https://www.ericsson.com/en/careers/job-opportunities/hiring-process

Location: Stockholm, Sweden.
Last application date: 2021-03-28
In case of questions please contact the recruiter: Sara Andersson at sara.a.andersson@ericsson.com
You will report to the Design Manager UX Design BNEW DNEW CDS CHD DUX UX Design1

Due to the GDPR we cannot accept applications sent to email please apply with your CV and cover letter through the system.
Security clearance including references and relevant background screening will be conducted for final candidates.

Curious to know more about the life at Ericsson? Meet some of your future colleagues and watch our People Film


Do you believe that an organization fostering an environment of cooperation and collaboration to execute with speed creates better business value? Do you value a culture of humanness, where fact based decisions are important and our people are encouraged to speak up? Do you believe that diverse, inclusive teams drive performance and innovation? At Ericsson, we do.
Primary country and city: Sweden (SE) || || Stockholm || IT