UX/UI Designer, Copenhagen/Helsinki/Stockholm

Nordea is a leading Nordic universal bank.

Job ID: 14275
#design #UX #customerexperience
Are you a passionate designer looking to have an impact on the financial experience of 11 million customers across the Nordics? If yes, then you’ll fit right in!
Read on if you are ready to embark on a learning journey that will lead the way and push the limits in transforming the future of banking.
About this opportunity
Welcome to Nordea’s Designer Community. The team is primarily located in Copenhagen but we also have team members in Helsinki and Stockholm and it includes all talents - Content, Service, Research, UX, and UI Designers – which is necessary to shape the future of banking today.
Inside Nordea, we add value by working at the forefront of intuitive, innovative, and beautiful products that enable our customers. We work across projects that affect nearly all our customers, from retail to business banking, web, mobile, chatbots and soon-to-be voice. We strive to learn and understand our users’ needs, behaviours, and emotions that inform product strategy and design decisions. In this role you’ll be designing top-notch banking solutions to serve our customers’ continuously evolving needs with a team of energetic and talented designers.
We are looking for someone that is curious, continually looking for ways to grow their design skills, to work with our product development teams, to think critically about what we’re doing and how to improve the customer interactions through empathy.
What you’ll be doing:
* On a daily basis, you will be working on the end-to-end automation components and user flows to drive customer and employee experience from concept to development, while working side-by-side with our Designers, Developers and Business stakeholders
* Designing solutions for complex customer needs in digital responsive platforms
* Partnering, influencing and supporting other cross functional delivery teams to shape the digital product or vision using Design Thinking practices
* Working with the User Researchers to gather insight, test hypothesis and incorporate customer feedback into solutions
* Continuing to stay abreast of the latest design tools and techniques, customer needs, behaviour and perceptions, as well as business and industry drivers

This is a full-time, permanent role with hybrid model of working opportunity. Base location either in Copenhagen, Stockholm or Helsinki.
What we offer
The Home Run team is designing end-to-end experiences when customers are buying a home! We have 6 team members – a multidisciplinary team that consists of a Design Lead, 2 x UX designers, 1 Service designer, 1 Content designer and 1 Researcher. There’s a great team spirit, good collaboration across and they are very good at looking out for each other. You will be working with an international team of highly trained specialists giving you the opportunity to sharpen your skillset and learn a variety of new design techniques. We are bringing the customer experience strategy to life across four countries.
Who are you
To succeed in this role, we believe you have:
* A passion for all things design related, with a desire to push the boundaries of design and customer experiences
* Strong communication skills, including presentation skills and the ability to explain your design decisions 
* A positive attitude and a passion for learning and growing
* Are a well-organised, independent and curious self-starter with a proven ability in enabling and producing high-quality design
* Good understanding of UX and UI design, digital trends
* 1+ years' of digital product design experience
* BA/MA degree in Art, Design, HCI or a related field

Additional background and/or skillset, that are useful in this role:
* Experience working with multi-disciplinary teams and digital technologies
* Excel with an immaculate attention to detail
* A passion for complex problems
* Ability to create user flows through detailed sitemaps, wireframes, and related documentation
* Will to create a real impact and know how to uncover customer insights from data-driven environments
* Knowledge of how to extract customer insights from data-driven environments
* Experience in applying Design Systems to your work

Next steps
Please note that we will start interviews already before job opening closes, submit your application and portfolio in English as soon as possible. For more information about the position, please send an email to hiring leader irene.ankersen@nordea.com.