Vendor Governance Manager

On our path to becoming the world's favorite way to shop, we’re assembling an unparalleled global talent network, accelerating individual careers, and disrupting entire industries. We are on a mission to liberate humanity from all the meaningless time spent managing their purchases and finances, so they can do more of what they love. We’re in search of global talent eager to embrace a hypergrowth atmosphere and defy their own expectations.
About the Role
As a Vendor Governance Manager you will drive outsourcing strategies, business relationship and new initiatives for our outsourced global operations. This includes interacting with multiple BPOs in contract discussions, risk management and price negotiations as well as having a strong internal stakeholder management to ensure compliance to set instructions and regulations.
We are looking for someone passionate about leading customer service processes and who has worked within outsourcing governance across various geographies.
This role may be based out of Stockholm, Berlin, Amsterdam, Madrid, or Columbus, OH.
What You Will Do:
Have an overview of Klarna’s service operations and identify and act on outsourced business risks and opportunities.
Oversee existing vendor relationships across various geographies.
Be responsible for contract management and procurement initiatives
Dig into details, identify gaps and opportunities in delivery to drive change by analysing large data sets
Represent Klarna’s perspective in vendor discussions and negotiations.
Represent the Partner perspective and objectives in internal discussions and negotiate win-win solutions that meet both parties' expectations.
Liaising with a vast number of teams within Klarna to secure impactful delivery of consumer value.
Drive risk management and ensure compliance in all aspects of the business
Provide hands-on leadership and support cross functional teams
Change management processes
Support business critical communication and changes impacting vendors

You Might Have:
Experience in delivery of complex projects spanning multiple teams and functions
Project management and negotiation skills
Contact center, BPO experience
Extensive experience in cost/budget allocation
Contract Management experience
Worked with external partners, supply chain management

Who You Are:
You think, act and communicate clearly and confidently with team members and stakeholders across the company. You are comfortable partnering with individual contributors, vendors and executives.
You understand the dynamic and importance of change and stakeholder management and you have the ability to influence others to make the team to quickly adapt to new ways of working and thinking.
You are able to focus on the big picture and dive deep into the details when it’s appropriate. In addition to this, you have a strategic mindset and have a strong drive and capability to deliver according to deadlines with high quality and strive to always improve and reach high-set standards. You are fluent in both verbal and written communication in English.

What are you waiting for? Send us your application in English now as interviews will be held continuously.
What we offer:
Diversity & Community
With our diversity of skills, perspectives and backgrounds, we can create, innovate, and disrupt like no other. Diversity is part of who we are, and essential to our success.
Ownership & Impact
Here, every voice matters. We’re organized into hundreds of small teams, each run like a start-up, focused on their own problem-space.
Trust & Collaboration
Successes and failures are won together at Klarna in a melting pot of teams. Win, lose, and learn, we’re on this path together.
The Klarna Work Policy is designed to make sure we foster team collaboration while also ensuring a productive and flexible work environment. We work 2 days per week in the office on agreed days, and then 3 flexible days. We’re also providing each Klarnaut with an annual financial contribution to improve their flexible work life whether they use it to upgrade their work accessories, or their home office space!
Challenges & Rewards
We take a very Swedish approach to benefits. Support for parents, health and wellness perks—we’ve got you covered.
About Klarna
Since 2005 Klarna has been on a mission to revolutionize the retail banking industry. With over 90 million global active users and 2 million transactions per day, Klarna is meeting the changing demands of consumers by helping them save time and money while better managing their cashflow and making informed decisions. Over 250,000 global retail partners, including H&M, Saks, Sephora, Macys, IKEA, Expedia Group, and Nike have integrated Klarna's innovative technology to deliver a seamless shopping experience online and in-store. With over 5,000 employees, Klarna is active in 20 markets and is one of the most highly-valued private fintechs globally, with a valuation of $45.6 billion. For more information, visit Klarna.com