Vi söker en ny Customer Support Representative till IT-branschen

Venezu is a staffing agency that focuses on recruiting promising talent for the IT industry. Our customers are among Norway, the Nordics, and the world's largest IT companies, and they are looking for candidates who have ambitions and a desire to contribute to the delivery of great results. Our customer is looking for a Customer Support Representative for their team in Stockholm. Our customer is a global leader in experience management that delivers a complete platform for collecting employee and customer experience data to help clients get ahead. We believe capturing and acting on experience data holds the power to transform organizations, resulting in continuous innovation and competitive advantage. With thousands of users serviced in 50 countries, our customers solution is the proven way to gain insights and power transformation through experience management.
About the Customer Support team
The customer support team is an essential part of our organization where we support our customers on a daily basis with different inquiries regarding our product and services. Every day is unique and our team is working with helping our customers across Sweden, Norway, and Finland. We love people and we have a passion for helping people and give the best customer experience and customer journeys.
Primary Responsibilities
Handling customer inquiries for essential users through e-mail, phone, or chat.
Contribute to increased use and value-added sales to existing customers.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Carry out small consulting assignments for customers when needed.
Support colleagues internally in the company, including training and skill transfer.
Participate and support in internal projects.



What good (great) looks like
We are looking for an engaged and driven customer support representative that has a great interest in IT and SaaS products. You are curious, solution-oriented organized, and really love helping people. You enjoy speaking to people and are passionate about customer service and feedback. You understand customer´s needs and have a knack for explaining solutions to the customers. You have high energy, have an entrepreneurial mindset, and love an ever-changing environment.
Required Qualifications
Proven experience working as customer support in IT/Tech, preferably SaaS companies.
Experience working in a high-speed environment in many different systems.
Great technical know-how to solve complex customer issues.
Detail-oriented, organized, and have a proactive approach.
Excellent communication skills (verbally and written) in English and Swedish.



What we offer
Support in entering the fascinating world of feedback by offering product and method training as well as regular coaching.
Flat hierarchies. Short decision paths. Good working atmosphere.
For us, an open-door policy is self-evident. We love Feedback. This is not only a phrase but a living reality.
You will find more than just a place to work - motivated and cordial colleagues and a strong team spirit based on respect and trust.
Freedom to develop and unfold personally, lots of perspectives for the future!
Fun and cool company and team events



Well? You’ve read so far. Feel free to reach out to our recruitment team if you have any questions or want to learn more about the company and the role!
Please send your application and CV in English via the appropriate link on our webpage: https://www.venezuservices.no/Ny-jobb.aspx . Candidates will be considered continuously, so apply now! In case of questions, contact: eivind.svendsen@venezu.no
Venezu is a recruitment- and staffing agency that works exclusively with B2B-firms within IT and data communications. We focus on the Nordic market and look for motivated and talented candidates that fits in our customers innovative and “can-do” environment. For more information, visit www.venezuservices.no