Visitor Experience Coordinator

Do you enjoy meeting new people, and have a passion for promoting our brand and culture? To our modern Experience Center and production hub in Sandviken we’re looking for a service-driven and organized Visitor Experience Coordinator – someone who’s ready to take lead in creating first-class and memorable visits for our customers, partners and suppliers. Does this sound interesting? Then, we’re eager to meet you!
Your mission
In this customer-centric position, you have a dual mission acting as an ambassador and welcoming our division's internal and external visitors in both our Experience Center and Rock Tools reception. You’re the first point of contact and make sure that our customers feel warmly welcome to our exciting world!
You handle the everyday reception and office tasks and have the responsibility for our safety hub, combined with making sure that our Experience Center is representative to our brand with updated information screens, fully working tech equipment and a welcoming atmosphere. Managing our visitor guides, providing them with education material and training, and being the go-to person during visits and guided tours is also included in your mission. In addition, you fill the screens and info stations in our production environment with relevant content. You proactively interact with our sales areas and support them in arranging and coordinating visits for both the sites in Sandviken and Västberga – including all the bookings and info surrounding this. You also follow up on the actual experience to get feedback and find ways to improve. Together with the rest of our Marketing Communications team, our product management and sales support, you help create that premium feel that Rock Tools is all about.
Your character
We’re looking for a people person with business interest, great service skills, as well as the eagerness to constantly keep learning. You have several years of experience within visitor hospitality or conference, and reception responsibilities. You’re also experienced within office and conference management, preferably in a global environment. Combined with this you have a relevant senior high school education. You bring stellar structure skills and have the ability to create both written and graphic content. On top of this, you easily manage Office 365 and know your way around software and applications, and also how to fix hardware to some extent. You’re used to a global environment and interacting with people from different countries and cultures, and you communicate fluently in both English and Swedish.
With organized and straightforward ways of working and a doer’s mentality, you’re always two steps ahead, spot what needs to be done and then you make it happen. You enjoy a shifting setting with a full pipeline, and you take pride in a job well done. Although you independently know how to prioritize and solve problems on the go, you’re a true collaborator with a gift for networking, communicating and presenting. Naturally, you’re also thorough, frank and resourceful as you ensure the best possible experience for our visitors!
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Application
Send your application no later than November 9, 2022. Read more about Sandvik Group and apply at home.sandvik/career (Job ID: R0046594).
As we aim for a fair recruitment process, we utilize assessment tools to safeguard objectivity. When you apply for this job, you will therefore receive an invitation via email to a personality and logic ability test. Feedback comes immediately after the test has been completed and the selection process begins after the application deadline.
Contact information
For further information about this position, please contact your future manager:
Petter Bengtsson, Head of Marketing and Communications Rock Tools, +46 (0)70 616 24 53
Union contacts - Sweden
Per Hedman, Unionen, +46 (0)26 265 014
Rickard Andreasson, Akademikerföreningen, +46 (0)26 265 183
Linda Adamsson, Ledarna, +46 (0)26 261 601

For more information about the recruitment process, please contact HR Services, +46 (0)26 26 14 44.
Recruitment Specialist
Tanja Benavides
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Application areas include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2021, sales were approximately 41 billion SEK with about 15,600 employees.