Visumhandläggare hos CIBTvisas

Introduction to CIBT
Stability and growth:
Our vision is to be the premier visa service provider across an expanding global footprint. Our continued growth has been shaped by our five strong values that guide the way we work and the decisions we make each day to help achieve our vision.


Our values are:
· Service Excellence
· Expertise
· Teamwork
· Global Diversity
· Integrity


Responsibilities – Visa Consultant
Our highly skilled and motivated Specialists act as consultants, tailoring our products and services to the needs of the traveler to ensure their travel experience exceeds all their needs and expectations. Our Special­ists will be the face of CIBT to our customers, acting as ambassadors of the brand by delivering service excel­lence. They have the ability to excite our customers and deliver on the CIBT commitment.
In addition, this role is a high-quality customer service-oriented role that drives the customer satisfaction of the CIBT experience. The position of a Visa Consultant is to provide a high level of service which includes the visa processing of all embassies. Some of the main responsibilities include the handling of the application process, liaising with clients where documentation is incorrect or incomplete, working with clients to meet realistic expectations, resolving any issues that arise and working closely with your team, Team Leader and Manager to ensure a successful outcome is reached. The operating hours within the team are 8am and 5pm so we will require the Visa Consultant to be flexible in their personal shift to experience both opening and closing procedures.
· Maintain deep content knowledge on all aspects of CIBT’s business process to complete orders, sys­tems capabilities and CIBT policy and procedure
· Maintain office process flows that achieve maximum efficiencies and productivity
· Provide accurate information for all visa information requests
· First point of contact for escalations as they arise, resolving the issue successfully with the client



· Ensure all applications are opened and processed within the specific times frames
· Answer directed calls and emails in a timely and professional manner
· Ensure action list and critical list is actioned and kept up to date


· Ensure accurate information is being provided to clients upon their visa request
· Ensure that all Service Level Agreement (SLA’s) standards are met or exceeded
· Work closely with other areas across the business to support ongoing improvements
· Act as Brand ambassador
Be flexible in shift rotation to create a true sense of team work

· Work closely with other areas across the business to support ongoing improvements
· To undertake all other reasonable duties as requested by the Manager
· Ensure that all required travel documents are returned to the traveler in accordance with their date required
· Ensure Health and Safety policy is understood and carried out
· To work with professionalism, honesty and integrity maintaining confidentiality
· To treat all colleagues fairly, with respect, impartially and consistency.
Competencies


The following competencies have been identified as critical for success in the role and will be referred to dur­ing the assessment, feedback and evaluation process.
· Coping with pressures and set backs
· Adhering to principles and values
· Working with people
· Following instructions and procedures
· Adapting and responding to change
· Driven


Skills and Experience
ESSENTIAL
· Previous service experience
· Proven excellent written and verbal communication skills in both Swedish and English
· Ability to work towards tight deadlines
· Ability to handle fast changes in volume and prioritize your work during pressure



DESIRABLE
· Proven strong analytical ability
· Multi-lingual


Equal Employment Opportunities
As part of our dedication to the diversity of our workforce, CIBT is committed to Equal Employment Oppor­tunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.