Warranty and Claims Manager

Would you be interested in a position with a broad contact network stretching from the sales organization to research and production units? Would you like to have many opportunities to develop yourself, the position and the work processes? If so, this may be just the job for you!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment and tools, service and technical solutions for the mining industry. The offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

We are looking for a Warranty and Claim manager for product lines Top Hammer (TH) tools and Down The Hole (DTH) tools. The position is placed in TH product management in Sandviken and you will report directly to the Product Line Manager (PLM) for Top Hammer Tools, and indirectly to the PLM for DTH Tools. You will work with Product Managers based in Sandviken and Product Support Managers in Sales Areas (SA).

Key performance areas
Top Hammer and DTH hammers have a very broad product portfolio and many use areas. As Warranty and Claims Manager you will have a large and broad network of contacts in the Sales Areas, the R&D function and regional Warranty and claim handlers, as well as with Quality personnel in production units. You see to it that the processes work, but also have many opportunities to further develop both the position and the ways of working.

Other areas of responsibility include:
- Handling of TH/DTH claims
- Feedback and communication with SA
- Ensuring that customers receive the highest level of service and responsiveness
- Ensuring that needed corrective actions are taken and following them up
- Giving input to the PM, R&D and productions units regarding product and quality improvements
- Improvements in the Sales Tools Warranty TH/DTH system

Your profile
We are looking for someone with a degree and three to four years' experience from the areas of product development, manufacturing or marketing and sale of rock drilling tools. You also have experience working internationally and of Business Area Mining. Experience within R&D is advantageous. In this position, fluency in English and Swedish, both written and spoken, is required.

You have a systematic way of working that is both pedagogical and inspiring, and are proactive in creating networks and a harmonious and efficient team. You can work independently, are customer oriented and goal focused and have strong drive. You also have good communicative abilities and a facility for making decisions.

We actively work to create a workplace that is characterized by diversity and inclusion.

Contact information
For further information about this position, please contact:
Anders Brungs, recruiting manager, +46 (0)26 265 114
Eva Dannberg, HR Advisor, +46 (0)26 260 864

Union contacts
Magnus Göransson, Unionen, +46 (0)26 262 077
Rickard Andreasson, Sveriges Ingenjörer, +46 (0)26 265 183

Send your application no later than January 20, 2014. Read more about Sandvik and apply at www.sandvik.com/career, Job ID: 326972.

For more information about the recruitment process, please contact HRdirect, +46 (0)20 261 444.

Recruiter
Maria Lindén