Warranty and Contract Claim Handler

Warranty and Contract Claim handler


Volvo Buses is driven by a purpose to ensure that millions of people reach their travel
destination every day. Reliably, safely and with respect for the environment. We want to
make a difference, being pioneers of sustainable transport solutions of the future. We want
to be there for our customers providing uptime and reliability, all over the world every day.
We work with passion, we trust each other and we embrace change to stay ahead.
We make our customers win.


This is us, your new colleagues


Service Market Sweden is a function within the Swedish Market Company at Volvo Buses. Together with markets Norway, Finland and Denmark we form Volvo Buses Nordic organization. We are responsible to provide the best Service market support to our customers and dealers. The team consists of 10 highly skilled colleagues who are there for our customers and dealers and are not afraid of helping each other. We cover the whole Service Market business such as:
Technical support
Parts sales and support
Service contracts sales
Claims handling
Dealer development

Volvo Buses is now seeking a Warranty and Contract Claim handler Sweden who has the drive and passion to contribute to Volvo Buses profitability.


JOB DESCRIPTION


Your focus areas will be to process warranty and contract claims and to perform dealer/workshop process audits in order to develop our dealers on the Swedish market
You will have a close cooperation with our colleagues at Trucks and other internal departments
You have the authority to either approve claims and determine cost allocation or reject or partly reject claims that do not conform to Volvo policies & guidelines
You will communicate decision and administrate financial settlement.
The position reports to the Service Market manager in Sweden


Who are you?


We strongly believe that having the right values and mindset is the key to be successful within our organization. If you see yourself working in an environment that challenges you to combine your technical and commercial approach with a hands-on attitude, then we believe you are the right person for this position.


Required knowledge/experience


We think that you have operational experience from the automotive service business.
You are structured with a good technical and commercial understanding
You want to create value for Volvo, dealers and customers and see the benefit in collaborating with multiple partners to solve issues and achieve business goals.
You are creative and proactive with a positive attitude and have a drive for creating a good customer relation.


To be successful in your new role we want you to have the following knowledge/experience:
Commercial and technical mindset
understanding of the Bus customer needs
Be able to discuss technical issues with customers and dealers
Self-motivated
Team player with networking skills
University/Master’s degree in engineering or equivalent
Great communication skills in Swedish and English, spoken and written
Experience of working with dealers and customers

Curious and have some questions? Contact us!


Thomas Persson, Acting Service Market manager Nordic, phone: +46 73 9024371
Andreas Hammar, HR business partner Buses Nordic, phone: +46 31 3223819


Kindly note that due to GDPR, we will not accept applications via mail. Please use our career site.