Warranty Applications Expert, Warrenty Operations

Who are we?

Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

Your contribution will make a difference.

As part of our transformation journey, we need to strengthen the voice of the customer and improve our internal ways of working to succeed. We are in exciting times, setting new directions and processes, to satisfy the customers or even exceed their expectations.
Within our Warranty team we aim for Optimized Warranty Claims, we operate in a global and cross functional environment. Our team is always focused on contributing to correct job/repair by our Dealers and by that Quality for end-customer.
To make this happen, we provide Sales company and Dealers with tools, methods, processes, targets, and audits relating to Warranty.
Today we manage several systems : QW90 (AS400 based) claim system, Regress system to suppliers and GGC for Goodwill . The systems we manage and the data they store are widely used in the quality organization as well as other parts of the company, such as Sales Company’s, Retailers, Finance, Polestar and Volvo Cars Service Business
If you are enthusiastic about quality and you are customer focused person, then this is a place for you to develop .

What you’ll do:

As a Warranty Application Expert, you will be the expert and the go-to person on the data set up and how to manage it in our systems and making sure the systems fulfil the users demands.
This role also includes initiative and drive projects that develops and implements changes in our applications. You will do hands on work in QW90 as a specialist. Contribute with system solutions and work intensive with our users and stakeholders.

Where you’ll do it:

Located in Gothenburg, SE. we operate in an Office policy.

Do you fit the profile?

You are a person with a structured and creative mindset and have experience from the aftermarket and customer services process including IT Tools.
You have experience from managing stakeholders and have a holistic view and conceptual way of thinking.
You have experience from managing projects and are data and statistics oriented.

Who you are:

For you to fully enjoy this opportunity, we believe you…

• are a result-oriented individual with problem solving focus,
• have a global mindset,
• good collaboration and communication skills,
• are a strong team player that can work cross functionally,
• have experience from working in the automotive industry,
• have strong integrity and courage,
• are great at communication in English and Swedish, and

In addition, experience and competence in the following areas is a benefit:
Digital System design, agile way of work, warranty process knowledge, aftermarket systems or similar, aftermarket knowledge.

Like to Apply

If this sounds like your next challenge! We welcome your application by submitting your resume and cover letter, in English, no later than 8th March, 2024

Please note that applications via email will not be accepted due to GDPR and please note, we require your application written in English.

You are a person with a structured and creative mindset and have experience from the aftermarket and customer services process including IT Tools.
You have experience from managing stakeholders and have a holistic view and conceptual way of thinking.
You have experience from managing projects and are data and statistics oriented.
You have proven expeirence in legal aspects involved in warranty management and operations