Warranty Engineer

We at Wise Professionals are helping our client, a well-established actor within the green maritime industry, to find a consultant to join their Warranty team. We are aiming to fill this position as soon as possible to enable a start preferably within a couple of weeks. This is a consultant assignment through Wise Professionals and the duration of the assignment is nine months to start with, with an opportunity for further extension. The extent of the assignment is full-time. In order to be relevant for this position you need to live in Sweden and obtain a working visa or equivalent. The office is located in Gothenburg.

Main responsibilities

The Warranty Engineer is responsible for handling and resolving warranty claims received from Customers. The position includes daily communication and cooperation with internal contact areas, Customers, and other relevant stakeholders such as suppliers.

Your daily tasks will be:

       Responsible for reviewing all incoming claims for components, parts and / or other equipment related to the product
       Investigate all incoming claims and provide a solution, both independently and by close cooperation with different stakeholders that are accountable to solve the claim and the related costs
       Responsible for determining if the received claims are covered by the agreed warranties
       Daily customer interaction and communication to keep them up to date and contribute to Customer satisfaction
       Request and order spare parts related to the assigned claim as well as estimate and evaluate the cost impact
       Assist with the development of Warranty/Claim processes, systems, procedures, and activities

Background and skills
       Broad technical understanding (such as mechanic, process or electrical)
       Desirable if you have worked as Service Engineer, Technical support or a similar role
       Ability to read and understand general Technical documentation
       Experience of close interaction with customers and maintain good relations
       Knowledge within the marine industry or similar background is of interest
       Fluent in English, both written and spoken

Personal qualities

As a person, you are structured, proactive and enjoy working independently and drive your work forward. You are communicative in speech and writing and enjoy working in teams where you manage to handle many tasks in parallel. You enjoy working in an environment where you meet different people and cultures.  

What’s in it for you?

As a consultant at Wise Professionals, you will always be offered a salary in line with the business standards, healthcare and pension as well as joining our collective agreement – the most important thing for us is that you feel safe in your role. In the same way that we expect professionalism from you, we also want you to have high expectations on us. No matter where you are in your career, we want the role as a consultant to give you knowledge and experiences that are beneficial in your future career path.

Wise Professionals is a Recruitment Agency designing sustainable recruitment solutions for some of Sweden’s strongest brands and together with employers and candidates who sets high demands in their professional development. We are a part of Wise Group located with Offices in Stockholm, Gothenburg and Malmoe.

Application and contact

If you have further questions please contact Consultant Manager Stephanie Grammenidis (stephanie.grammenidis@wise.se) or Consultant manager Lisa Kayser (lisa.kayser@wise.se) for more information about this position. We review applications continuously so please submit your application as soon as possible. We welcome applications in both Swedish and English. Please note that we do not accept email- applications. Looking forward to hearing from you!