Warranty Performance Director

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.

Looking for more than a job?  
A job with meaning is more than a job. Creating the kind of positive change, we’re planning will need the skills of the world’s most talented people. In this role, you’ll have the opportunity to affect your future and that of millions of others in ways you may never have thought possible. Curious? We hope so.

What you’ll do
As part of our transformation journey, we need to strengthen the voice of the customer and improve our internal ways of working to succeed. We are in exciting times, setting new directions and processes, to satisfy the customers and even exceed their expectations. 
Within Global Warranty - we drive customer loyalty through a balanced approach to warranty. We minimize warranty spend while ensuring a competitive warranty coverage with policies that we can communicate with transparency.
If you are a leader with knowledge from Warranty, Retail, Engineering  and/or Car Service Business , enthusiastic about quality and a customer focused person, then this position is a perfect match for you to further develop. 

As a Warranty Performance Director within Global Warranty you’re responsible to lead a specific Region/Importer according to the below noted activities:
* Follow up on performance metrics towards the NSC (National Sales Company)
* Create and provide warranty policies
* Secure policy compliance at retailer
* Provide necessary tools and processes
* Provide guidance and support to NSC
* Drive efficiency improvements


Do you fit the profile?
•    You are a strong leader.
•    You are performance oriented, data driven and with at least 8 years of experience in leading people.
•    You consistently approach situations with the company’s best interests in mind.
•    You have several years of relevant experience within the Automotive Industry and have been a leader, managing different teams.
•    You have broad knowledge within one or more of the areas Warranty, Retail, Car Service Business and Engineering.
•    You have good technical understanding of the complete vehicle. 
As a person you are customer focused characterized by high integrity, persistence, and collaboration.  
You have a strong business acumen, creative mindset and have the ability to identify opportunities to make improvements. 

What you’ll bring
The successful candidate will have: 
•    Strong research skill
•    High-level attention to detail
•    Excellent IT skills
•    Strong organisation skills and ability to meet deadlines. 
•    Proven talent in negotiating and networking
•    Exceptional communication skills with the ability to foster strong relationships (both internally and externally)
•    Willingness and drive to improve processes and systems 
Most of all, you share our values and can see everyone's potential. Your warm personality and eagerness to collaborate will be welcomed by all of us! 

Diversify our future:
Volvo Cars is an equal opportunities employer. We are a company for people who care about other people and for the world we live in. We celebrate diversity and inclusion in the workplace and are committed to equality of opportunity for all employees and employment practices, including hiring, recruiting, and promotion. It’s what you do that counts and we are always looking to expand perspectives and voices to shape our future. With us, you can truly be yourself, embrace new opportunities, thrive and a make a difference.  

How to learn more and apply?We hope so.
We welcome you to submit your application in English, consisting of resume and motivating cover letter, via our recruiting system SuccessFactors no later than September 27th. Applications will be reviewed continuously, so don't wait! 
If you have any additional questions regarding the position, you are welcome to contact recruiting manager Anders H. Gustavsson, anders.h.gustavsson@volvocars.com. Please note that due to GDPR, applications via email will not be processed.  

Volvo Cars - Driving change together
Volvo Cars’ continued success is the result of a collaborative, diverse, and inclusive working environment. Today, we are one of the most well-known and respected car brands, with over 40,000 employees across the globe. At Volvo Cars, your career is designed around your talents and aspirations so you can reach your full potential.
For the right person, an inspiring, and creative workplace awaits. Did you know that every Volvo Cars employee worldwide has the right to our Family Bond, our new all-gender, paid parental leave policy? You’ll also enjoy a culture and benefits package that’s made us one of the world’s most awarded and progressive employers.
By 2025, we aim to sell 1.2 million cars annually. Join us on the journey of a lifetime as we create the driving and electrification technologies of tomorrow.


#LI-SP1
#LI-hybrid