Warranty Project Manager

We strive to be world leaders in electric power by helping countries to have greener, stronger and cleaner electricity. By bringing sustainable energy to more and more people, we can reduce our impact on the planet. When you work with us, you will therefore be part of a higher purpose where each department contributes. Together we can encourage the next innovation - to make life better for everyone.
The position as Warranty Project Manager is based within the HVDC Service organization. In this role you will be the customer ambassador and voice within Hitachi Energy. You will be a part of a team that has a passion for customer satisfaction and continuous improvements. We have fun at work and what we do is important with a direct impact on our customers, co-workers and HVDCs success!
Your responsibilities
Act as the main contact for the customer and the Hitachi Energy representative during the Warranty period, to ensure a high customer satisfaction and build a long-term trustworthy customer relationship
Manage all warranty issues for your assigned project(s), distribute and follow-up the actions with the involved technical departments/suppliers and the customer
Call and Lead “Breakdown meetings” in case of trip or breakdown
Conduct regular external (as agreed with customer) warranty review meetings and also conduct project reviews (usually quarterly) to manage the overall warranty situation
Project Management of HVDC Care Orders
Project Management for Remote Access
Ensure that Hitachi Energy has received all HSE information from the customer in order to perform a safe work at site.
Register and manage non-conformances. Communication with customers and suppliers by handling CCRP from customers, register and administrate QIT and register CCRP to internal suppliers and organization
Live Hitachi Energy Leadership Pillars as a leader which means live our vision, work together, deliver promises and develop people

Your background
You hold at least a bachelor’s degree in a technical field or have equivalent work experience
At least 5 years of working experience preferably within HVDC
Project Management experience, the minimum objective is Associate Certification (APM) or similar
You are familiar with standard MS Office tools, EFR/DOR, Promis, ExtECM and SAP
Strong skills in the ability to structure tasks for the warranty projects, such as meetings/calls, schedule, minutes, risks, actions, and documentation
Since we work in an international environment you need to master spoken and written English, knowledge in Swedish is preferable
Experience from field operations, C&P engineering and main circuit equipment is valuable
Contract Management experience is valuable

More about us
Are you ready to join Hitachi Energy for a career with no limits and a place where you can be yourself? We are ready for you! 
Welcome to apply by June 9! Applications will be reviewed on an ongoing basis, so don’t delay – apply today.
Recruiting Manager Peter Forsberg, peter.x.forsberg@hitachienergy.com, will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86. Unionen: Fredrik Holmgren, +46 107-38 21 85, Ledarna: Christer Fridlund, +46 107-38 29 12. All other questions can be directed to Talent Acquisition Partner Gustaf Hedström, gustaf.hedstrom@hitachienergy.com