We are looking for a detailed oriented Customer Success Assistant to Det...

Welcome to join us on our journey of building a global tech company in the e-commerce industry.

In this role as a Customer Success Assistant you will support the team of five - (still growing), at the Customer Success Department with important reports and analyses.

Main responsibilities

- Deliver accurate and timely materials as requested by CS managers: Lists, comparison tables, follow-up emails.

- Learn to use - and with time even suggest improvements to the internal communications support tools, for example Jira.

- Keep a strong dialouge with the teach team in Philippines and make sure the reports are correct presented.

- Perform administrative tasks for the CS team: Sending monthly excel reports, preparing presentations, sending meeting invites, taking meeting notes, putting up files on SP, following up with team members, etc.

- Develop a deep understanding of the Detail tool, internal stakeholders and processes.

Requirements:

- Preferable to have an education within the Business Management, E-Comerse, Retail sales or Online sales segment.

- A Background from administration positions would be great.

- Some excel skills - not a complete beginner

Essential skillls:

- Detail oriented and used to work with perfection and deadlines.

- Able to follow routines and work with templates.

- Business understanding, professional to clients and colleagues.

- Service minded and a happy mindset.

- Self driven - But eager to learn and understand. Can ask for help if needed - As well willing to step in and help if you see that the team need support.

- Team player and driven to see results together.

- Comfortable talking to various people within the company.

- Fluent in English (other languages are a great bonus).

Other:

This position will be hired by NRG and start in the beginning of 2021. Questions about the role can be sent to Zanna Wiede at Wiede@nordicretailgroup.com

About Detail Online: For the past 15 years, e-commerce has grown from a fresh idea into a booming billion-euro business. Details AI technology enable brands to monitor thousands of retailers and marketplaces simultaneously to ensure their products are visible, available and correctly presented.

Since the start in 2015, Detail Online has attracted some of the largest brands in the world. Our clients operate in a wide range of sectors including consumer electronics, FMCG, food and beverage and fashion.

Become a valuable member of our team in our HQ in Stockholm. We trust you will enjoy the opportunity to work with and “wow” amazing brands in our relaxed, but still cutting-edge, start-up-minded team that always puts customers at the centre.