We are looking for a driven Service Manager to Business Application Service

Swedish Match is now seeking to strengthen our Business Application Services team, within DevOps -Group IT, by employing a Service Manager with project management skills and a genuine interest for digitalization. We are looking for an ambitious team player with business acumen and problem-solving skills, and we are eagerly awaiting your application!

This is Swedish Match
Swedish Match develops, manufactures, and sells high quality products with market-leading brands. We are a large cap Nasdaq Stockholm listed company, with a market capitalization of more than SEK 100 billion, and over 6300 employees. As one of the best performing companies since its listing in 1996, Swedish Match has achieved impressive growth in operating performance. As a highly successful and dynamic company, with its vision “A world without cigarettes” Swedish Match acts in a responsible manner and is proactive in providing dramatically less harmful alternatives to cigarette smoking. The company has strong core values, a diverse workforce, and a high achievement culture, providing opportunities for professional growth and career development.

About Group IT
Group IT is a support function to Swedish Match’s operating units and corporate functions. It has three key missions:

-
To enable business processes

-
To help users to be productive and efficient in their daily work

-
To support business competitiveness by being the right partner in IT; enabling innovation, efficiency and business growth.


Job Description
DevOps builds strategic competencies in Service Competence Centers (SCC): ERP, BI, Business Application Services, Network and Cloud Services, Hosting Services Sweden and Hosting Services US.

The Business Application Services competence center is responsible for developing, operating and enhancing application services supporting a broad scope of business capabilities, including for example Sales, Marketing, R&D, Production and Accounting & Reporting. Its services are reliable, fit for purpose, cost efficient, agile and secure. Most of the applications work is sourced to external parties but some applications are developed in-house.

The purpose of the Service Manager role is to take ownership for assigned application services throughout the lifecycle from service introduction, through enhancement and maintenance to decommissioning. The objective is to efficiently uphold agreed functionality, high availability, adequate performance and usability of services in scope, as well as to further develop the service to support and drive business capability development. You will report to Head of Business Application Services. The position is permanent and located at our head office in Stockholm at Sveavägen 44.



Key Responsibilities

- Organize, oversee and drive enhancement, management, maintenance and licensing of assigned applications, with internal and external parties
- Serve as point of contact and lead collaboration among business stakeholders and colleagues across Group IT to evaluate ideas and define solutions to needs
- Drive the Service team including business, IT and vendor members
- Ensure robust, performance optimized, efficient, scalable, reusable, secure and value adding designs to fulfill solution requirements
- Contribute to sourcing of new services and suppliers
- Build and manage relationships with and follow up on deliveries from companies that supply products and services to Swedish Match
- Manage projects and activities including define and execute project/activity scope, time plan and budget


Your profile:

Education: Degree in the field of IT-management, engineering or equivalent training

Experience:

- At least one years' experience in a relevant position, e.g. as service responsible, solution manager, delivery manager or project manager
- At least three years’ work experience

Personal skills:

- Broad experience from the IT-industry and understanding of relevant technologies
- Strong ownership of responsibilities
- leadership and communication skills
- Strong administrative skills
- Value and result driven
- Promotes teamwork. Outgoing and collaborative with Group IT colleagues, business colleagues and vendors.

Our final candidates undergo a background check as part of our recruitment process, to increase our knowledge of our future employees. Selection of candidates is ongoing throughout the process, so send in your application today!

Do you not meet all our requirements? The person we’re looking for wouldn’t let that stop them!

We are looking forward to your application.

Hälften av alla som börjar röka kommer att dö på grund av rökningen. Många rökare blir rökfria för att de öppnar locket på snusdosan och hittar där ett nytt, bättre sätt att njuta av nikotin på. Det är till stor del snusets förtjänst att vi i Sverige röker minst i hela EU. Det är därför snuset förbättrar folkhälsan, som i förläggningen räddar liv.

Därför är vi på Swedish Match stolta över att jobba här – för tillsammans gör vi skillnad!