We are looking for a Help Desk II System Specialist for our team in Sweden!

Gilbarco Veeder-Root AB is the world leader in refueling and payment solutions for gas stations. We provide and install tank equipment, pumps, sales systems and monitoring systems and take overall responsibility for servicing these for our customers.
Gilbarco Veeder-Root AB is part of the Vontier Group. Read more about us: https://www.gilbarco.com/eu/sv/

Do you want to provide world-class service? Are you skilled in creative problem solving and like IT?
We are looking for a Help Desk II System Specialist for our team in Sweden!

Are you driven by creative problem solving and understanding customers' needs? Do you have a great interest in IT and want to work in a team of professionals? If yes, you can be our next star in the role of HDII System Specialist. We are looking for a development oriented and committed person for our Technical Help Desk support, someone who is also passionate about customer satisfaction. If this resonates with you, send in your application today!

Purpose of position

Our Technical Help Desk team provides proactive remote diagnostics to provide real-time presence and offers support through all of our product lines. The team is responsible for handling and resolving system errors related to software, software upgrades for oil companies, handling event information and support for our field service technicians. We also use remote monitoring tools for proactive maintenance. We are proud to have the most advanced technical tools on the market to provide quality solutions for our customers. Some examples of these are: cash register systems, back office, card terminals, level measurement systems and fuel pumps.

With us at Gilbarco Veeder-Root, you get the opportunity to have a stimulating job at our Technical Help Desk service, which is one of the most important solutions in our service portfolio. Technical Help Desk is the center for cutting-edge expertise in solutions and you will provide technical support to all our product lines. This is great opportunity for someone who is willing to develop and grow their knowledge in different technologies, industry leading products and solutions.

We offer you:
• A strong, local team with driven colleagues, in a larger multinational company.
• Interesting projects where you get the opportunity to be challenged and grow professionally.
• A corporate culture that gives you great opportunities for development and a long career.


Key responsibilities

The focus of the work is on multi-channel technical customer service. You manage the daily customer interaction, monitor and receive service messages from case management systems and by telephone. Your also act as an internal IT support for computers, servers, telephones and printers, etc. You are responsible for solving the tasks independently, but also part of a close-knit team. You`ll have evening & weekend on-call duty for approx. one week per month.

During a working day, for example, you will:
• Handle incoming support calls and tickets to sort out the customer's challenges.
• Perform error analyzes and troubleshooting.
• Perform technical work via remote customer support.
• Install and configure Gilbarco Veeder-Roots tools and systems.
• Support our R&D team in specification, testing and documentation.
• Report product issues to our R&D team.
• Participate in projects concerning installation tests and monitoring of pilot stations.
• Available for our field service technicians for critical troubleshooting, etc.


Background and skills

You are passionate about solving problems in combination with working in a technical environment. You are comfortable talking to customers and technicians and you can amend your communication style according to the receiving end. You have a solid understanding of basic IT and competence in networks with an understanding of switches, routers, servers and networks. Previous experience in the fuel or transportation industry as well as university studies, preferably from a technical faculty is a good advantage. As well as knowledge of ITIL-processes and Cisco Communication Network.

You are a customer service-oriented person who enjoys working in a team and providing support to customers. You like creative problem solving and you have the flexibility to work with solutions even when there are no simple answers. Fluent in Swedish and English is a must.

A successful candidate will have:
• Experience in a technical working environment (IT department or Helpdesk) and/or experience from working in the field as technician.
• Experience in structured analysis and troubleshooting
• Technical understanding: Windows, PC hardware, Network, firewall and servers
• Strong communication skills

For more information please contact our Operations Manager Erika Rondal
Mobile: 073 444 90 30
E-mail: Erika.rondal@gilbarco.com

Send in your application via Vontier Career page: https://careers.vontier.com/us/en/job/GIL007503/Helpdesk-System-Specialist
Please attach your CV and Cover letter together with your salary expectation.
We will start interviewing immediately and fill the role as soon as we have found our next talent.
Other information
Scope: Full time
Location: Bromma
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