We are looking for a Home Operations Coordinator!

In the role of Home Operations Coordinator, you thrive in a diverse everyday life where your colleagues are your main focus!. You will be involved in representing and being the face of Nordic IT externally. With your adaptability, you ensure timely delivery of equipment and uphold its optimal functionality.
Interested? Well, then continue reading!
In this job, it is essential to be accommodating towards advisors who may be both stressed and frustrated with the situations they face. You must be prepared to face all sorts of scenarios with courage and an infectious positive attitude. In other words, it can be crucial to be outgoing and have the ability to initiate and maintain constructive dialogues across different teams and departments within the company.


Your tasks will include:
Responding to phone calls, emails, and Teams chats to assist colleagues in troubleshooting and documenting system issues.
Escalating problems that cannot be resolved within a reasonable timeframe.
Managing ongoing communication with courier services and customer support at Jetpak.
Keeping new advisors informed, including instructions on receiving work machines and equipment, and onboarding them effectively.
Coordinating software updates for operating systems (OS), Jamf Connect, Intune, etc.
Collecting machines from advisors who are absent for an extended period.
Keeping track of equipment locations and acquiring new equipment if necessary.
Participating in meetings and keeping Gamification updated.
Organizing and maintaining control over the equipment inventory.
Setting up machines and providing support for other IT tasks.
And more!


We consider it advantageous if you are:
Proficient in Excel, as a significant portion of your work will be conducted using this software.
Previous experience in troubleshooting computers is advantageous.
Excellent multitasking abilities, self-driven, and adept at organizing your own workday.
A valid driver's license is preferred, as there may be occasions where you need to drive to deliver or retrieve equipment. However, this is not a requirement.


We can offer:
A great office with a pleasant work environment.
Opportunities to work in an international organization with excellent prospects for personal and professional development.
We can provide a team of wonderful colleagues, training, a comfortable work environment, and support from the entire workforce. As an employer, we also offer a diverse range of career opportunities for individuals who are motivated and excel in their work.


LOCATION: Located in Strömstad, this job allows for home office flexibility with the requirement to meet in Fredrikstad 2-3 times a week.
EMPLOYMENT TYPE: Permanent, full-time
WORKING HOURS: 08:00-16:00, Monday to Friday
PROBATIONARY PERIOD: 6 months
Recruitment Process:
To apply for this opportunity, you must first submit your application. Once you have done so, you will receive assessments via email from Hucama Assessments along with further instructions. It is important that you complete the test you receive, as it is part of our recruitment process. Suitable candidates will be contacted promptly for interviews.
Does this sound like an exciting opportunity for you? Do not hesitate to submit your application today!


If you have any questions, you can contact the responsible recruiter, Attya Ahmad on attya.ahmad@nordic.webhelp.com

Note: Due to GDPR regulations, applications submitted via email will not be processed.
Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.
By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 
Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.
More information can be found at www.webhelp.com
Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us
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