We are looking for a new Customer Consultant

In Simployer, our consultants are invaluable in maintaining good relationships when onboarding our customers to our product portfolio. They love to solve challenges and helping our customers unleash the full potential in people. We depend on talented people persons with a commercial instinct who can adapt to ambitious goals. We give them the freedom to seize opportunities and significant autonomy in execution. As the driver of Simployer’s success, we acknowledge their hard efforts. We want every Simployee to feel empowered.

We are looking for a Customer Consultan t – 12 month temporary post

As a Customer Consultant you will focus on onboarding clients, ensuring that they have an exceptional start reaching their initial goals and set up for long- term success. In order to be successful in this role you must be a great listener and problem solver who will go the extra mile to ensure that the customer experience exceeds expectations. You have a clear structure in your work, pay attention to detail and always set high standards in everything you deliver. You have a passion for training and developing people. Experience in planning, scheduling and organizing is crucial for you to succeed in your role.

You thrive in fast paced environments and adapt well. You are confident in leading the customer onboarding and can easily identify areas for improvement. You will work with a lot of customers simultaneously and are comfortable with driving projects forward to a successful completion in close collaboration with the customer success team. You enjoy working with tech and happily explore new features and different software.

What you’ll do :

As a Customer Consultant, you will be the primary contact for our customers in the onboarding phase. Your job is to ensure first-value is delivered and plant a seed for future growth. Your tasks will be:

- Own onboarding projects for the small to midsize enterprises
- Educate and teach customers about how to best utilize all features
- Work together with the closely with the following departments Customer Success, Support and Sales team to ensure the best ever possible customer experience
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Share customer success insights and create onboarding material in order to improve internal processes.

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Collaborate closely with the product teams to ensure successful technical implementation when required

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Build relationships and push the boundaries of the customer’s mindset

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Develop and maintain a high level of knowledge about industry benchmarks and our application and service

- Support in other Customer Success projects in order to create scalability

Your team :

We offer you a fantastic team, dynamic environment, and an organization with international ambitions. You will work closely with all teams like Customer Success team, Sales, R&D and Marketing. We are a diverse company with colleagues from all over the world in different ages and with different backgrounds and skillsets, but with a strong company culture that brings us all together.
Must-have skills and experience:

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At least 2-5 years of client management experience, project management, preferably in the B2B SaaS space

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Well-articulated and passionate communicator with excellent written and verbal communication skills in Swedish and English

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Enjoy interacting with people and helping them solve problems

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Self-motivated, intellectually curious and able to adjust quickly to changing priorities

- Tech- savy
- A university degree within relevant space

Short message from the recruiting manager:

Hi! My name is Adam Grünerwald and I´ll be your manager. Working with our customers means that we need to be pragmatic, solutions oriented and with customer satisfaction as our North star. I believe that individual responsibility is how we do our work best and how we keep a high level of engagement every day at work. I´m proud of the culture we have at Simployer and start working with us means that you will be a big part of it.

What do we offer?

In Simployer, our employees are the most valuable resource. We have an inclusive culture built on mutual trust and respect, autonomy, shared sense of purpose and where we are proud of being a Simployee. We think that belonging is a vital feeling to have as an employee. Your well-being is important for us, and we know the importance of having a work-life balance. In Simployer you will meet ambitious and skilled colleagues who make an impression, inspire each other and enjoy working together. With us, we give you room to grow , both professionally and personally. We want our employees to be seen and get recognition for their work. All employees should feel valued, included and appreciated; Every employee is unique but equal with us.

“As Simployees, we share a passion for people, but also each other; our people”

So, you think this could make you smile at work?

If you think this sounds interesting, we would love to hear what you are looking for in your next employer, what you believe your strengths are and what makes you smile at work.

Interested? Go ahead and send your application to us – in Swedish or English. Interviews will be held continuously, so drop us a line ASAP. We're looking forward hearing from you!

For more information about the position, please contact Head of Professional Services, Adam Grünerwald, mobile phone number: +46 73 267 77 91.

Simployer is a “people first” company. We offer a unique combination of high-value and people-centric products, services and expertise. Our simplifying solutions are the preferred choice of more than 15,000 customers and 1,2 million users in Northern Europe. For almost four decades, we have helped our customers unleash the full potential in people, the core asset of any company. Managers who want to lead better – by inspiring, engaging and developing their employees – choose our solutions. We are on an exciting journey where we will continue to grow our company into new markets in Northern Europe. In Simployer we have a culture where it is possible to grow, and to have a direct impact on the business through empowerment and flat structure. You will work with colleagues who are passionate about their work and we can promise you that we have a lot of fun at work. To succeed in the market, reach our growth goals and continue to fulfil our vision, we need top talent who shares our conviction that people make businesses grow. Are you our next Simployee?