We are looking for our next Team Manager for our exiting Travel Client!

In the role of Team Manager for our Travel Client, you will be responsible for the daily operations of the Swedish team while working from a home office anywhere in Sweden. You want to lead and motivate a team of employees who provide world-class service to our clients customer.
It will be your responsibility to make sure that your employees are happy and satisfied, and that they develop in the role. This is done, among other things, with team meetings, individual conversations, and your general presence in the operation. It's your job to identify challenges and decide how these should be handled - Could it be that your team's AHT is missing the target? Or maybe you notice a decrease in overall employee satisfaction? Don't worry, we'll make sure to help you to be a success in the role.
In the role, you will report directly to our Operations Manager, with whom you will review daily operations, report performance, and review potential challenges on the assignment.
To succeed in the role of Team Manager, you are expected to:
Have a positive energy and willingness to achieve success with your colleagues and team in order to achieve the best possible results.
Have a structured approach to your work.
Have a good overview and with your own initiative rise to possible challenges.
Demonstrate empathy, be trustworthy, and be able to make decisions on your own.
Be able to take the initiative to find solutions on your own.
Be available to your employees.
Be able to handle time pressure and multitask.



Basic requirements for the position include:
Possess strong communication skills both in writing and orally. (Swedish and English).
Previous leadership experience


Can you see yourself in the role of Team Manager? Don't hesitate to submit your application!
We ask you to submit an updated CV and an application where you clearly describe your qualifications and your motivation to apply for the position. We ask your application be written in English.
If you have any questions regarding the position, please feel free to contact the responsible Recruiter Cattie Hassan at cattie.hassan@webhelp.com


Start date: 2022-11-14
Location: You must be able to work from your home office anywhere in Sweden
We're recruiting internally within Webhelp: You don't need to be currently employed at Webhelp to apply for this - Please send in your application!
Application deadline: 10-11-2022



Webhelp is a multinational Business Process Outsourcing company with its head office in Paris, France, that is making business more human for the world’s most exciting brands.
By choosing Webhelp, you will be part of a community of over 100'000 game-changers from more than 190 locations, speaking more than 80 languages in 50+ countries. 
Join us at Webhelp you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects for some of the most progressive brands worldwide.
More information can be found at www.webhelp.com
Non-discrimination: Webhelp sees diversity as a resource and encourages all regardless of gender, age, religion, ethnic origin to seek employment with us