WFH German fluent Customer Support (based in Bulgaria)

German fluent Customer Support must be based in Bulgaria

Working Model: WORK FROM HOME Monday- Friday 9am-6pm
Location: Bulgaria
Salary: 3500 BGN gross
Training: 2 weeks
Language: German fluent+ English B2
Contract: Permanent
 
 
 
Responsibilities:
Answer inbound calls from customers, to provide guidance on creating a service request.
Assist customers to do basic troubleshooting for phone, watch and other devices.
Do outbound calls and timely follow up to customers to resolve their issues.
Resolve repair discrepancies / delays.
Look into part inquiries & product or liability issues.
Assign a ticket to respective team if they unable to resolve customer issue.
Requirements:
Fluent German and B2 in English
Basic technical exposure to multiple browser types, Microsoft products and smart devices.
Excellent communication skills and ability to deal with multiple issues simultaneously.
Be able to understand client needs.
Be able to present complex information in a simple way.
 
Benefits:
Competitive salary
Comprehensive initial training and onboarding fully paid.
Continuous training and upskilling programs
Professional Development and Career Navigation programs
Health and Wellbeing initiatives
Relocation support if needed (accommodation and travel expenses)
Health and Life Insurance, multisport card, transport allowance, bonus for important life events, additional paid leave for education, company discounts, events and more.



Required language: German