Work extra in Customer Support

Vi som jobbar på KappAhl är 4000 kollegor på 400 arbetsplatser i tio länder. Vi har olika bakgrund, ålder, kunskaper och klädstil. Gemensamt för oss är vår drivkraft – att ge många människor möjligheten att vara välklädda. Varje dag får vi inspiration av våra kunder. Vårt jobb är att ge dem samma sak tillbaka! Vi lovar dig rätten att få vara dig själv. Kappahl – här känner du dig som hemma.

Kappahl finns till för att hylla mångfalden i vardagen. Vi vill bredda definitionen av mångfald till att inkludera många olika sätt att leva – som ger alla friheten att vara sitt sanna jag, alltid. Vi grundades 1953 i Göteborg och är en av Nordens ledande modekedjor med runt 380 KappAhl- och Newbie-kanaler i Sverige, Norge, Danmark, Finland, Polen och Storbritannien. Vi siktar mot att allt vi gör ska göras på ett mer hållbart sätt. Idag består 70% av våra produkter av mer hållbara material och målet är att den siffran ska vara 100% senast år 2025. Du kan läsa mer på www.kappahl.se.


Are you interested in fashion and are service oriented? Do you master Finnish, Norwegian or Danish, as well as Swedish and English? Do you want to contribute to our goal of offering our customers the best service experience? Kappahl is now looking for you who wants to work extra in Customer Support, at our Head Office in Mölndal.

Your responsibility We are now looking for extra staff who are interested in fashion and are sales driven with a high sense of service. If you're already working part-time in the store, this is an opportunity to top up your hiring with a few extra shifts – as long as your in-store employment is always the first priority.

Our ultimate goal is to make the customer happy with fast and accurate answers, along with a complete shopping experience. Your responsibility includes fining the best solution in each individual customer contact. Examples of questions can be about assortment, advice, fashion, orders, complaints, deliveries and environmental responsibility. Customers contact us by phone, email, chat and social media. We are open weekdays between 08.00-18.00.

You will be part of a larger team and be located at our head office in Mölndal. You will be Kappahl's voice out to our customers but also the customer's voice to us and will also have close contacts with other departments in out organization.

Your competence In addition to secondary education, you have precious experience of customer meetings in different contexts and are passionate about providing customers with the best possible service! If you also have experience of customer meetings in stores, preferably in the fashion industry, it is meritorious. We meet our customers in many channels, sometimes at the same time and at a fast pace. It is a prerequisite that with a professional approach you can handle stressful situations and deliver good quality at work in a fast and efficient way. The customer should always receive a professional and committed response. You work at the computer and switch between many systems, therefore it is important that you have good IT understanding.

Language skills At this stage, we are only looking for employees who are fluent in Finnish, Norwegian or Danish, as well as Swedish and English in booth speech and writing.

Your personality You are prestigeless and solution-oriented and have great drive and initiative. You are stimulated by working and collaborating at a fast pace in a large organization. At the same time, you are good at structuring you own work based on workload and schedules and appreciate facing new challenges. We will work together in a team with the goal of creating world-class customer service, which requires that you are a committed team player with the customer in focus.

It is easy for you to recognize yourself in Kappahl's values – Inclusive, Courageous and Joyful . We offer a service characterized by great responsibility and varied challenges. Welcome to us!

Are you interested? We offer hourly employment at need, with a location at our head office in Mölndal. You can therefore be contacted at short notice.

We look forward to your application by March 24 via www.kappahl.se/lediga-jobb. We work with ongoing selection, which means that the position may be filled before the application deadline.

In this recruitment, we attach great importance to personal suitability.

Contact information If you have questions about the position or the recruitment process, you are welcome to contact Anita Nilsson, Teamleader Customer Support, via 0704715597.