Workforce Management Analyst

Description
DKR are delighted to be working with a global name within the Fashion industry and are in search of an experienced WorkForce Management Analyst.

Conduct real-time monitoring of service levels and incoming workloads to influence and positively impact performance metrics.
On-going generation, creation, and maintenance of accurate data and reporting. . Analyse data to outline any reasons for under/over performance and recommend actions to improve performance.

Support the production, communication, & implementation of service level action plans
Monitor staffing levels against scheduled plans to efficiently handle incoming work units at the prescribed service levels.

Colloborate with operational and support teams to effectively plan non-productive time.
Ensure accurate recording and reporting of metrics.
Develop relationships with management and production teams.
Partner closely with management to identify "hot spots" and take appropriate actions to minimize any impacts.

Requirements
Fluency in English (written & spoken) with EU nationality or their own eligibility to work and live in Belgium
Experience in using WFM tool TELEOPTI (huge advantage)
2+ years of experience in workforce planning/management
Advanced MS Excel skills
Experience with forecasting volume and schedule generation
Proven comfort/experience communicating and influencing across job levels with both internal and external partners
Demonstrated ability to deal with ambiguity easily, solve for both service level problems and the challenges of minute-to-minute change
Excellent analytical and quantitative skills
Strong Interpersonal skills and ability to provide feedback in a constructive and professional way

Offer
Permanent contract
Relocation support
Extremely Competitive base
Lunch allowance
Reimbursement of travel to & from work
Various other benefits (available upon request)
Mobile phone, laptop, private instance
25 days holiday