Workshop Performance Engineer - Car Service Business

Who are we?
Volvo Cars is a company on a mission; to bring traditional car manufacturing into a connected, sustainable and smart future.
Since 1927, we have been a brand known for our commitment to safety, creating innovative cars that make life less complicated for our consumers. In 2010, we decided to transform our business, resulting in a totally new generation of cars and technologies, as well as steady growth and record sales. Today, we’re expanding our global footprint in Europe, China and the US, and we’re on the lookout for new talent.
We are constantly pushing our own skills and abilities to drive change in the automobile industry like never before. We are looking for innovative, committed people to join us in this endeavour and create safe, sustainable and connected cars. We believe in the power of people and will challenge and support you to reach your full potential. Join us and be part of Volvo Cars’ journey into the future.

About us
Car Service Business is a unit within Volvo Cars. Part of our responsibility is to create a user-friendly owner experience around current and future cars in Volvo’s portfolio. 
At Global Technical Support, you are part of a global team with the purpose to safeguard that our consumers continuously have the freedom to move, by providing preventative & precise support for our mobility solutions.
The automotive industry is currently undergoing a significant transformation driven by changing consumer behaviors, technology shifts and digitalization. Within the department Workshop Performance, we are applying our data driven and customer-oriented approach to help others to see and understand the customer when a defect caused by a quality deviation occurs.
If you share our passion for our customers – Then Workshop Performance is the place for you.

What you will do
As Workshop Performance Engineer, you are part of a global team, working cross-functionally within the Global Technical Support Arena. 
You are the interface between markets, Global Technical Support and other problem resolving functions within our company. 
Your main task is to identify and drive Workshop related issues such as tools equipment, method instructions and parts information, for fast resolution.
Everything our technicians need to provide our customers with the best possible service.  

You and your skills
You have experience working with Technical Quality Improvements within Automotive industry (or equivalent work life experience). 
We believe that you have a technical engineering background and excellent language skills in English. 
Aftermarket experience is meritorious.
As a person you are well structured with an analytic approach to your tasks. You are a team-player with a positive attitude and have excellent communication skills.  
You adapt easily to different situations and specific needs. Strong customer focus, courage, and an ability to balance stakeholders are also important competences in this role.

Location
Gothenburg Sweden
How to learn more and apply 
For questions about the position, please contact Hiring Manager Linda Dragovic linda.dragovic@volvocars.com 
For questions regarding the recruitment process, please contact Pedram Yousefi at pedram.yousefi@volvocars.com.  
Kindly register your application as soon as possible but not later than 2024-01-28. 
Please note, due to GDPR applications via email will not be accepted. 
We are looking forward to your application.