Workspace Management Technician

Workspace Management (WSM) Technicians is part of a lean empowered Account Management team that provides a strong, focused IT management and representation in the business.The WSM Technician?s primary focus is to provide onsite support for desktop management, asset management and physical support for other IT equipment including servers, switches, printers, cabling etc. Specific Responsibilities: - Provide VIP support to selective customers as per SLA and agreement - Procure requested hardware according to Maersk purchasing procedures - Support general OS/MS Office/other application running problems or corruptions Vendor Liaison - Coordinate with hardware vendors in case of hardware failures or upgrades (PCs, Laptops, Printers) and manage through to resolution - Management of equipment servicing through Maersk appointed vendors - Close liaison with Global Service Desk (GSC) Key skills required for the role: - PC hardware and peripheral troubleshooting skills (including IP printers) - Basic server and network troubleshooting skills - Knowledge of File and Print services - Knowledge of Active Directory - Change management awareness - Risk Management awareness Soft skills: - Time management - Effective communication - People skills - Customer service - Initiative Language skills: Fluent command of a Scandinavian language and strong command of English are required for this position. Role Opportunities: - Help implement global standard IT processes for service and support - Pro-active participation in new regional ML IT Account Management team - Develop core IT skills related to global support management - Insight into local business practices and challenges worldwide - Opportunity to implement an improvement project as part of a Green Belt certification